Team Leader, Parentline

7 days ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Families, Fairness and Housing

**Salary**: $90,067 - $102,192

Occupation: Community Services

Reference: VG/DFFH/COPL/550513

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

The Team Leader Parentline is responsible for providing leadership to a team of qualified counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In conjunction with the Manager, the Team Leader will monitor the delivery and quality of telephone counselling, including via clinical staff supervision and professional development, and model best practice during operational shifts

**ACCOUNTABILITIES INCLUDE**
- Lead a team in providing or contributing to authoritative and expert advice and recommendations consistent with organisational goals and values.
- Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
- Effectively supervise and provide leadership to a team of employees.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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