Customer Service Representative

7 days ago

Marsden Park, Australia Asics Full time

**Work options**: Hybrid

1 day per week from home

Our Customer Service department is growing We have multiple opportunities available in our eCommerce and Wholesale Accounts team, where you will be responsible for providing exceptional support and case management to two of our key customer groups. Although no day is the same in customer service, we are passionate about ensuring all queries are handled with care and consistency.

**So, what goes into making that happen?**
- Actioning consumer requests for order cancelations, working on recalling and refunding the orders
- Managing returns activities within the ASICS Distribution Centre to support the returns business process in a timely manner
- Managing reconciliations with the accounts department for refunds or payment issues
- Working with our payment platform, identifying any cases of fraud and actioning appropriately
- Prioritising tasks in line with daily KPIs
- Ensuring wholesale compliance by cross checking order requests with contract agreements
- Sales Order and Contract Maintenance - via reporting and order movement
- Processing stock, pricing, and stock enquiries
- Undertaking ad-hoc administrative duties and reporting as required
- Providing problem ownership, complaints handling, follow-up, resolution, and feedback
- Establishing good working relationships with internal and external stakeholders

**In return, we offer**:

- A permanent full-time opportunity
- Competitive salary + bonus + 17.5% annual leave loading + paid parental leave
- Hybrid work options
- Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
- Free onsite gym and personal training sessions
- Generous staff discount - 25% off wholesale
- A collaborative, supportive and high-performing team culture with career growth opportunities - We love promoting from within
- Opportunities to give back through community and team events

**That’s enough about us Here’s what we hope to see from you**:

- Minimum 2 years’ experience in Customer Service ideally within the retail industry
- Previous experience performing in a KPI driven and agile environment
- Exceptional attention to detail and accuracy
- Strong IT literacy, ideally with previous experience in SAP, excel and word
- Superior communication skills, both verbal and written
- Excellent problem solving and time management skills Proven ability in building and maintaining positive stakeholder relationships

  • Customer Care Representative

    2 weeks ago

    Marsden Park, Australia ActronAir Full time

    **Customer Care Representative** Marsden Park, NSW - ** Competitive Salary package commensurate with experience**: - ** Career growth and Development opportunities** **ActronAir are looking for a Customer Service superstar to join their** **Customer Care Team** **ABOUT US...** ActronAir is a leading Australian manufacturer of Air-conditioning equipment...

  • Customer Service Representative

    1 week ago

    Condell Park, Australia SWEA - European Experts Full time

    SWEA is an industry-leading business supplying high quality European automotive parts. We are a family owned business and have been in operation for over 35 years, establishing a well-respected reputation and large customer base. Our South West Sydney branch includes an automotive workshop specialising in European passenger and light commercial vehicle...

  • Customer Service Representative

    3 days ago

    Erskine Park, Australia Silk Contract Logistics Full time

    ith over 20 sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile, and personalised. Having recently become a publicly listed company, Silk is currently undergoing a period of transformation and growth on our journey to become the market leader of innovative supply chain solutions through our...

  • Customer Service Representative

    3 days ago

    Norwest Business Park, Australia Kennedy Reid Full time

    Start immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...

  • Customer Service Representative

    3 days ago

    Norwest Business Park, Australia Kennedy Reid Full time

    Start immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...

  • Sales Representative

    4 days ago

    Marsden Park, Australia Sleeping Giant | James Lane Full time

    **Join James Lane | Sleeping Giant as a Sales Representative!** **_Discover Incredible Opportunities with a 40% Staff Discount and Up to 2.5% Commission on Sales!_** **About Us**: James Lane | Sleeping Giant isn’t just about furniture and mattresses; it’s about creating memorable living experiences. With over 40 years of history as an Australian...

  • Customer Service Representative

    1 week ago

    Macquarie Park, Australia Kerr Full time

    Operating Company: Kerr Location: Macquarie Park,New South Wales,AU Date Posted: July 16, 2025 Req Number: R5023291 The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role provides service across our...

  • Customer Service Representative

    7 days ago

    Wetherill Park, Australia Sunled Energy Full time

    Sunled Energy is looking for a full time Customer Service Representative to manage various duties in our Wetherill Park office. - Ability to communicate effectively with customers both face to face and over the phone - a significant part of your job involves interactions with both existing and potential customers to assist with their queries as well as solve...

  • Customer Service Representative

    2 weeks ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    5 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for someone to join our team on a 12 month fixed term contract as a Customer Service Representative. **Purpose of role**: **Responsibilities**: - Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking. - Processing of customer orders and sample...