Customer Care Representative

1 week ago

Marsden Park, Australia ActronAir Full time

**Customer Care Representative**

Marsden Park, NSW
- ** Competitive Salary package commensurate with experience**:

- ** Career growth and Development opportunities**

**ActronAir are looking for a Customer Service superstar to join their**
**Customer Care Team**

**ABOUT US...**

ActronAir is a leading Australian manufacturer of Air-conditioning equipment supplying both

residential and commercial products to the market. The company has been operating for

over 36 years with an enviable record for continuous growth.

**ABOUT THE ROLE...**

Reporting to the Customer Care Manager, we are seeking someone who has a sincere passion

for providing excellence in customer service to join our team.

The Customer Care Representative is responsible for the delivery of Customer Service to

both internal & external clients. A strong focus in and an understanding of Service Excellence

is critical to this position. A professional business manner when interacting with customers

success in this role.

In this role you will be responsible for:
**Customer Support**:
- Process payments
- Prepare daily reports
- Issue purchase orders
- Forward new business leads to the relevant Sales Account Executive for follow up
- Log and monitor any authorised Goods Returns requests
- Issue relevant documentation to customers as required

**System Entry and Update**- Ensure orders are accurately entered into the system
- Ensure information relating to sales order entry is up to date and liaise with other departments where needed
- Review production schedule report to confirm delivery dates for all orders
- Other general admin and Office support duties

**ABOUT YOU...**

To be successful, the Customer Care Representative position requires someone with strong customer service, time management and organisational skills, who can work at a busy pace whilst focusing on a quality, high-level customer experience.

Experience working with Microsoft Dynamics or similar ERP, as well as in dealing with tradespeople is preferred as it will assist in understanding the culture and environment you will be working in.

**To be successful in this role you will**:
- Have 2 to 3 years’ experience within a similar
- Have previous experience with Microsoft Dynamics (highly regarded)
- Positive, friendly, energetic, and diplomatic work style with excellent communication skills
- Be able to work with mínimal supervision and ability to use your initiative
- Ability to work under pressure and manage many and varied tasks simultaneously
- Highly developed computer literacy
- Strong Customer Service focus and Customer follow-up
- High attention to detail and accuracy
- High level of diplomacy with the ability to problem solve and resolve conflict

**Relevant qualifications**:
- Certificate III in Customer Service or similar will be highly regarded.
- A working knowledge of mechanical concepts and working in a trades environment.

**HOW TO APPLY....**

To provide an expression of interest in this opportunity,

please click the **APPLY BUTTON** below.

Thank you in anticipation of your interest in ActronAir.

No recruitment agencies please

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