Customer Experience Coordinator

3 days ago

Perth, Australia ABN Group Full time

**Customer Experience Coordinator - Preconstruction**:

- 492749
- Perth
- Administration/Support Service
- Customer Service/Call Centre
- Full-time (Permanent)
- Add to favourites Favourite View favourites

**Our Company**

Homebuyers Centre are the market leading, volume residential builder in WA and proudly part of the ABN Group - Australia’s leaders in construction, property and finance.

We pride ourselves on delivering a quality product and an excellent customer experience, having helped over 40,000 first home buyers achieve their dream of home ownership. With our success being attributed directly to the quality and passion for our people, we’ve built our reputation as one of Australia’s most reliable and innovative first home builders, specialising in modern and affordable house and land packages across Perth.

**The Role**

As the Customer Experience Coordinator, you are responsible for supporting the Customer Experience Team Lead - Preconstruction to achieve a consistent delivery of the business monthly starts targets
- Weekly coordination of job and task tracking across the Operations Department (Drafting, Estimating, Customer Service & Shire)
- Ensure the job is progressing efficiently through preconstruction
- Review preconstruction reports and execute monthly job starts targets
- Monitor client variations and provide feedback for areas of improvement to team members
- Manage all customer enquiries regarding their build in line with customer response times infographic
- Manage and organise Selection Consultation bookings in conjunction with Home Collective ensuring a seamless and transparent process for customers

**You**

To succeed in this role, you will possess the following:

- Administrative experience in the WA residential building industry
- Strong administration skills - with an eye for attention to detail
- Relentless focus (action oriented) working in a fast-paced administrative capacity
- Superior time management, organisational skills and attention to detail
- A fun and positive attitude, with a strong curiosity to learn and a one-team mindset
- High degree of sympathy / empathy, patience and understanding

**Why ABN?**

At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills and a passion for what they do.

Some of our employee benefits include:

- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness programs
- Discounted private health insurance

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