Claims Consultant

5 days ago

Melbourne, Australia Marsh Full time

**Claims Consultant**

**What can you expect?**

Your role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Applies well developed technical expertise, account management and business development capabilities to achieve agreed business objectives. Mentor to colleagues.

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Work in a highly regarded team with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:
**Team Leadership**
- Drives high performance by aligning individuals’ goals to Unit and Company objectives;
- Builds unit capabilities through coaching, mentoring and training colleagues;
- Supports effective team communication through regular meetings;
- Coordinates work distribution amongst team members and delegates effectively;
- Identifies opportunities for efficiency improvements within Unit and coordinates implementation of initiatives.

**Account Management**
- In conjunction with the Claims Manager, drives the contract negotiation process for existing and new clients, agreeing service standards and documenting via the client service agreement;
- Manages the client relationship, identifies expectation, resolves servicing issues, is an escalation point for difficulties;
- Prepares routine and ad hoc reports;
- Presents quarterly and/or annual reviews.
- Participate in peer review/ audit process.
- Participate in projects related to continuous improvement and efficiency of the Claims Team

**Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client;
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability;
- Manages external providers (inc legal panel) on behalf of client.

**What you need to have**:
**_ Professional Accreditation/Membership_**
- Tier 1;
- Senior Associate member of ANZIIF.

**_ Educational Requirements_**
- Diploma Financial Services or Bachelor’s degree;
- Studying towards Graduate Diploma Financial Services;
- Undertake Company-directed compliance training.

**What makes you stand out?**
- Dynamic with previous client facing experience
- The ability to remain calm under pressure and be able to work flexibly when required

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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