Customer Service/ Retail Assistant

1 week ago

Canning Vale, Australia New Start Full time

We are currently hiring an experienced **customer service** **/* **Retail assistant* to work in our Trade store located at our site in **Canning Vale WA.**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

Your key responsibilities include, but are not limited to:

- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

To be successful, you will have:

- Industry knowledge preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs would be highly regarded
- Forward thinker who can think outside the box
- Retail experience preferential but not essential

**Salary**: $50,000.00 - $58,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Canning Vale WA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- are you COVID Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- retail: 1 year (preferred)

Licence/Certification:

- drivers licence (preferred)
- Forklift Licence (preferred)

Work Authorisation:

- Australia (preferred)

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