Customer Service Assistant

2 weeks ago

Canning Vale, Australia New Start Full time

**Join an iconic business, leaders in industrial & safety supplies**:

- **Excellent employee benefits, working with a friendly & supportive team**:

- **Great role working Monday-Friday in Canning Vale WA with career opportunities**

We are currently hiring an experienced **customer service assistant (Trade Store)** to work in our Trade store located at our site in **Canning Vale WA**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but are not limited to**:

- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

**To be successful, you will have**:

- Industry knowledge preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs would be highly regarded
- Forward thinker who can think outside the box
- Retail experience preferential but not essential

**Job Type**: Casual

**Salary**: $50,000.00 - $55,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Orange NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you Covid Vaccinated?
- Do you identify of Aboriginal or Torres Strait Islander descent
- Are you Covid vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Retail: 1 year (preferred)
- Picking orders: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

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