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Front Office Receptionist Guest Service Agent Full

2 weeks ago

Healesville, Australia RACV Full time

RACV Healesville Country Club, Yarra Valley
- On-going training, mentoring and career & personal development opportunities
- Be part of a genuine team who is passionate about 5-star customer service

**A day in the life**
“Be the reason someone smiles today”
As a Front Office Receptionist, you will be the face and first point of contact for the RACV Healesville Country Club. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out members, answering all calls and assisting with requests and general enquiries.

This is a permanent position. You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7 day rotating roster including evenings, weekends and public holidays.

**We’re offering**
- A competitive salary & discounts on RACV products & services, including our portfolio of 9 resorts
- Opportunity to join during an exciting time of growth
- On going training and career developing opportunities

**We’re looking for**
- Minimum 1 - 2 years’ experience in a similar role
- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Excellent administration and organisational skills
- A high attention to details
- Team player and work well under pressure
- Flexibility to work across a 7-day rotating roster

**A little about us**
As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they’ve become valuable places to recharge and reconnect.

**Job Types**: Full-time, Part-time

**Salary**: From $25.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Healesville, VIC 3777: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person