
Technical Support
2 weeks ago
**Main duties**:
- Providing remote technical support to 50 national store location
- You will be the main point of contact for all photography and computer incidents
- Follow documented incident and problem management procedures
- Investigate and troubleshoot all incidents in a timely manner
- Asset management
- Generate reports
- Create documentation to streamline processes
- Assisting in Melbourne training of photographers
- Preparation of the Melbourne CBD site for trade
**Experience and Qualification Required**:
- Demonstrated working knowledge of the basic IT service hardware and software products.
- Demonstrated experience providing support for client technologies including desktops, notebooks mobile devices, printers and peripherals
- A demonstrated understanding of IT service delivery principles and practices.
- Understanding of telecommunications cabling infrastructure, WAN, LAN, routing
- Strong understanding of windows and windows settings
- Understanding your way around a DSLR camera (bonus)
- Understanding of photography and lighting (bonus)
**Skills**:
- Highly developed communications skills, including the ability to effectively communicate and negotiate in writing and verbally with business, technical and supplier personnel at all organisational levels.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities to deliver IT services to meet business expectations.
- Attention to detail and a hands-on approach
- Strong technical aptitude
- A positive 'can do' attitude and emotional maturity
**The Offer**:
- Competitive salary
- Part time casual work (weekend work will be required)
- 3 months, October to December 24th
- Training provided on all areas of the role
- Help desk office located in Moorabbin, VIC
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