
Technical Support Manager
1 week ago
Leading manufacturer and wholesaler of home automation and automatic gates need an electrical technician to work in Moorabbin with the following role:
1. Customer support for all product related enquiries for example - troubleshooting call for a automatic gate installation over phone
2. Provide quotation to customers after understanding client requirements
3. Attend customer warranty claims
5. Provide excellent customer service to enable 5 star customer feedback at all times
7. Keep track of stock, spares and other minor repair work
8. Log and document customer calls into CRM
1. Experience in installation of automated gates, intercom or other home automation devices
2. Electrically minded
3. Likes to work in office environment and works in a professional manner with customers and management
4. Excellent communication and interpersonal skills
5. Apprenticeship / Certificate / Tafe in relevant field
6. Attention for detail, self motivated and ability to multi task
7. Problem solving / resolve customer requests and troubleshooting incidents
8. Exceptional organisational and time management skills
Role start date: ASAP
Thanks and regards
Hitesh
**Salary**: $65,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Moorabbin, VIC 3189: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
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