Community Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
Located in Sunbury, Cornish Grange Retirement Village is a well-established community set on beautifully maintained grounds and gardens. Home to 100+ independent living villas, you'll be responsible for managing the day-to-day operations, financial performance, culture and services of the community. You'll have an enthusiastic approach to customer service, coupled with financial acumen, strong negotiation skills and a focus on compliance. However, your customer service and engagement skills are where you excel. You will lead from the front and will develop mutually beneficial relationships with residents to positively promote Cornish Grange Retirement Village. This is a resident-facing operations management position - if you have previous experience in the hospitality or hotel industry, come and make the switch to retirement living
This is a permanent full-time opportunity
What we offer
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

**You will**:

- Coordinate all daily operations of village services including safety, security, maintenance, compliance and events
- Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
- Implement village financial budgets and be responsible for all financial performance of the village
- Ensure correct implementation and ongoing village compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
- Manage a small team including hiring, rostering/timesheets and performance management
- Liaise with internal and external teams including but not limited to: sales, marketing, legal, safety, home care and external contractors
- Enable residents to maintain their optimum degree of independence, choice and quality of life & maintain effective inter-personal relations with residents and their families

**What you'll bring**:

- Prior experience in a customer-facing management role (e.g Hotel/Tourism, Retirement Living, Operations, Property or Facilities Management etc.)
- Highly developed interpersonal skills where you pride yourself on your customer service, communication, professionalism, empathy and negotiation skills
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel PowerPoint)
- Experience in developing, implementing, managing and presenting financial budgets
- An autonomous, proactive and self-motivated attitude with a strong focus on results and resident satisfaction
- Minimum two (2) COVID-19 vaccinations (required)

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.