Customer Service Representative

2 weeks ago

Arundel, Australia Buildsafe Full time

**About Us**

Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be

As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership - Our people.

**About The Role**

A fantastic role for someone looking to start their career with a great business with an opportunity for growth and development

The Customer Service Representative forms an integral part of our amazing Customer Service Team and works alongside a small team to schedule work for our branches across QLD, NSW and VIC.

The role supports our Branch Managers, Installers, Clients and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on-site

**Key Responsibilities**
- Schedule jobs between trucks to service various building sites for our branches
- Liaising closely with your Branch Manager and assisting with smooth operations throughout the day.
- Ability to troubleshoot, problem-solve and resolve concerns or issues.
- Admin responsibilities of entering bookings
- Optimise schedules to achieve maximum branch profitability.

**About You**

We are on the hunt for our next Customer Service Superstar. You are willing to go the extra mile and helpful by nature, you will love a laugh with your team, and bring a great energy to the team

What will see you succeed is your awesome attitude that will fit seamlessly into our collaborative and supportive team culture

You will have had SOME exposure to customer service, perhaps in your first job in retail/hospitality, and be savvy with a computer, but for us - it is about attitude and willingness to learn

**Skills & Key Attributes**
- Some experience in a similar role, which includes liaising with customers.
- Excellent communication skills; both verbally and written and excellent telephone manner
- Exceptional attention to detail, accuracy and follow-through ability
- Highly developed organisational and time management skills
- Problem-solving skills and the ability to work under pressure

**We know you have choices. So here’s what you need to know**
- Complimentary car washes every 2 to 3 weeks
- Ongoing training and development opportunities
- Wellness & Wellbeing Coach
- Monthly lunches & morning teas
- A supportive leadership team and excellent culture
- Employee Assistance Program for you and your loved ones

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