Regional Member Experience Manager Act

The Regional Manager is responsible for the growth and development of business within the region, the performance of regional staff, and compliance with Australian Military Bank's policies and procedures. The position is responsible for achieving regional sales targets, ensuring strong member focus, and developing and monitoring regional team objectives. The Regional Manager is responsible for building brand awareness within the defence community and building relationships with key defence partners and related stakeholders.

**Regional Member Experience Manager, ACT/South Coast, Australian Military Bank**

**Position Summary**

The Regional Manager is responsible for the growth and development of business within the region, the performance of regional staff, and compliance with Australian Military Bank's policies and procedures.

The position is responsible for achieving regional sales targets, ensuring strong member focus, and developing and monitoring regional team objectives.

The Regional Manager is responsible for building brand awareness within the defence community and building relationships with key defence partners and related stakeholders.

**Major Areas of Responsibility**

Sales & Business Development (60% of role)

(Home Loan Funding, Consumer Lending Funding, CCI Sales, GI and Retail Deposit Growth, Super & Pension Sales)
- Responsible for achieving regional sales and funding targets.
- Know and manage the business effectively.
- Develop and implement sales goals and action plans within the region directly tied into measurable results through timely and consistent execution.
- Understanding of own business performance and local environment communicated effectively through business development reporting
- Ability to work to business deadlines
- Communication to Executive team of branch and base dominance activities
- Set high expectations for excellent member service and hold the team accountable to the measurable results.
- Build new relationships with defence and partners to increase membership growth and member satisfaction/engagement.
- Effectively manage and resolve member disputes and complaints
- Effectively utilise and embed the internal sales methodologies and processes

Leadership (15%)
- Responsible for ensuring all staff are adequately coached and developed to a level where they are competent to attend to day to day branch activities.
- Retention of quality employees
- Accountable for ensuring any identified trends of underperformance are formally addressed with staff, and clearly documented performance improvement plans are in place.
- Responsible to consistently and effectively communicate the company objectives to all branches.
- Coaching & Development

Service (10%)
- Achieve Connect Call Activity
- Phone Grade of Service

BTP (15%)
- BTP Account and Service Migration Support

**Major Challenges**

Ensure that all operations are in line with company standards: WHS, legislative compliance, adherence to Australian Military Bank policies and procedures. Effective time management skills to ensure capability to multi-task and meet deadlines. Ability to analyse workload and effectively prioritise workload and delegate responsibilities. Flexibility and openness to change. Provide effective leadership to staff to ensure a stable and open working environment. Communication and inter-personal skills - capable of creating new relationships with base personnel and base contractors.

**Knowledge / Skills / Experience**

**Technical Skills**

Previous banking and finance experience Intermediate to advanced computer skills

**Previous Experience**

Previous leadership and coaching skills

Previous stakeholder and liaison skills

Demonstrated ability to meet sales and service targets

Lending experience ( experience with a DLAA highly desirable).

**Other Skills**

Previous lending experience and experience with preparation of loan submissions

Previous experience in reading and preparing sales reports.

**Qualifications**

**Essential**
- Tier 2 financial services

**Desirable**
- Cert IV in Financial Services, Frontline Management or other relative streams, e.g Credit.

**All employees are required to co-operate with Australian Military Bank's Occupational Health and Safety Policy and Programs to ensure their own health and safety and the health and safety of others in the workplace.**

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**To learn more about Programmed, we encourage you to visit our website.