Patient Experience and Access Manager

Description

Employment Type: Full Time, Permanent

Classification: Administrative Services Officer 6 (PN 66957)

Salary: $100,650 – $114,448 (Plus 12% Super)

Location: Canberra Hospital, Garran

Section: Maternal Fetal Medicine

Closing Date:1st October 2025

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to discounted gym membership.

Access to onsite Physiotherapists.

Onsite cafes, staff cafeteria, pharmacy and gift shop.

Up to $12K reimbursement of relocation expenses for interstate candidates (subject to review and approval).

About the Role:

The Division of Women, Youth and Children (WYC) provides a broad range of primary, secondary and tertiary healthcare services. Service provision is based on a family-centered, interdisciplinary approach to care, in partnership with consumers and other service providers.

The Department of Obstetrics and Gynaecology at Canberra Hospital provides tertiary level obstetrics and gynaecological services to the ACT and surrounding regions. The Centenary Hospital for Women and Children has more than 3700 births per year and is a level 6 referral Centre for high-risk pregnancies for the region. It is the only tertiary care perinatal unit between Sydney and Melbourne and has a busy Maternal Fetal Medicine (MFM) Unit. The department is accredited by RANZCOG for the FRANZCOG Training Program and subspecialty training in Maternal Fetal Medicine.

The CHS Maternal Fetal Medicine and Early Pregnancy Departments provide specialised care for women experiencing complex or high-risk pregnancies. The Maternal Fetal Medicine unit is composed of an interdisciplinary team that includes medical specialists, sonographers, midwives, genetic counsellors, and administrative staff. This team works collaboratively to provide exceptional care to patients in the ACT and surrounding regions.

The Patient Experience and Access Manager for the Maternal Fetal Medicine Unit is responsible for overseeing the daily administrative and clinical operations of the unit to ensure the delivery of high-quality, patient-centered care. This role involves strategic planning, staff coordination, resource management, and process improvement to support the specialised needs of high-risk obstetric patients. Collaborates closely with medical practitioners, nurses, sonographers, healthcare professionals and administrative staff to optimise workflow efficiency, maintain compliance with healthcare regulations, and enhance patient experience.

The ideal candidate will demonstrate strong leadership, communication, and problem-solving skills, with an understanding of healthcare services and a commitment to excellence in clinical operations.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

Undergo a pre-employment National Police Check.

Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

To Apply:

Please apply online by submitting a copy of your CV along with a 2-page Response to the Selection Criteria, listed in the Position Description.

***Please note applications submitted via an agency will not be accepted for this position***

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory's history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

If you would like further information regarding this opportunity, please contact Samantha Lang at or at

Job: General/Administrative

Salary Range: 100, ,448.00

Contact Name: Samantha Lang

Contact Email:

Closing Date: 01/Oct/2025, 8:59:00 AM