Reservations Agent

4 days ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 24033519

**Job Category** Reservations

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Agent

    6 days ago

    Sydney, Australia AA Appointments Full time

    **RESERVATIONS AGENT - SYDNEY** **LOCATION: SYDNEY** - Premium 5 Star Hotel - Sydney CBD Location **ABOUT YOUR NEW EMPLOYER** Our client is a 5 Star Boutique Hotel that boasts career progression, excellent benefits and facilities. They are currently seeking a talented RESERVATIONS AGENT to join their dynamic team. **THE ROLE**: Reporting to the...

  • Reservations Agent

    4 days ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time Reservations Agent to join our...

  • Reservations Agent

    2 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    We are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...

  • Reservations Agent

    1 week ago

    Sydney Kingsford Smith Airport, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301109 **Location**: Sydney Airport, Sydney About Stamford Hotels and Resorts Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally...

  • Reservations Agent

    1 week ago

    Sydney, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _ - We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...

  • Reservation Agent

    1 week ago

    Sydney, Australia MERCURE Full time

    **Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...

  • Reservations Agent

    4 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24071302 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...

  • Reservations Services Agent

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    **RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...

  • Reservations Agent

    1 week ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Company DescriptionNovotel Sydney City Centre is on the lookout for apart-time Reservations Agentto join our dynamic in-house team. If you're passionate about hospitality and thrive in a fast-paced, people-focused environment, this is the role for you.Who We AreAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000...

  • Reservations Sales Agent

    1 week ago

    Sydney, Australia IBIS Full time

    **Company Description** Accor** is Australia's largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with you, you can continue to explore Accor's limitless possibilities. Welcome to the vibrant and energetic...