Reservations Agent

4 days ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific.

We have an exciting opportunity for a Full Time Reservations Agent to join our enthusiastic team at PARKROYAL Darling Harbour. Reporting to the Director of Revenue, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

The Role
- Assist with quoting and converting leisure group business of 10+ rooms
- Develop and build rapport with regular clients and Travel Agents
- Communicate efficiently with other departments within the hotel
- Handling and processing reservations and inquiries
- Carry out pre-arrival checks ensuring accuracy of guest and reservations information.

Ideally you will have:

- Ambition to progress your career in the Reservations and Revenue department
- Exceptional attention to detail
- Knowledge of Opera PMS system preferred but not essential
- Ability to multi task and work accurately and efficiently in a busy environment
- Excellent time management skills
- Excellent verbal and written communication skills
- Have a passion for customer service

**Benefits**:

- Attractive salary package
- Discount parking of $23 per day (off-site)
- Hotel discounts through our global alliance program Discovery
- 50% off food and 30% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

**Salary**: $28.75 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Penalty rates
- Tips

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