Reservations Agent

5 days ago

Sydney, Australia PARKROYAL Darling Harbour Full time

We are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team.

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific.

**The Role**
- Manage group reservations from initial inquiry to booking, working closely with leisure group organizers and wholesale agents to coordinate all aspects of their stay.
- Foster strong collaboration with various hotel departments, such as Sales and Front Office, to ensure seamless guest experiences and the fulfillment of special requests.
- Negotiate rates and terms with group organizers, adhering to the hotel's policies and revenue goals.
- Utilize the property's reservation system to strategically manage availability and rates, in order to optimize revenue.

**Ideally you will have**:

- Exceptional attention to detail
- Knowledge of Opera PMS system preferred but not essential
- Previous experience working in a hotel environment ideal
- Ability to multi task and work accurately and efficiently in a busy environment.
- Excellent time management skills
- Excellent verbal and written communication skills on both the phone and in person
- Have a passion for delivering welcoming customer service and memorable guest experiences
- Ability to work fulltime hours, Monday - Friday 9am - 5pm without restrictions

**Benefits**
- Attractive salary package
- Discount parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 30% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation worldwide across Pan Pacific Hotels Group properties
- Ongoing learning and development
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance
- Referral program

Application Question(s):

- How many years experience do you have working with Groups Reservations?

Work Authorisation:

- Australia (required)

Work Location: In person

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