Reservations Agent

22 hours ago

Sydney, Australia Employment Hero Full time

People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _
- We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and benefits package, which includes: _
- Opportunity to stay in the hotel after 90 days of employment _
- Complimentary laundered uniform _
- Subsidised meals in our employee dining room _
- Paid day off on your birthday (after 1 year service) _
- Special rates for our team members & their families/friends while staying in our hotels worldwide. _
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy. _

**Our Hotel**

The Radisson Blu Plaza Hotel Sydney is a Heritage Listed 364 room, five-star classic hotel located between Sydney's best shopping and the Sydney Opera House.

**The Role**

**Our Reservations team is responsible for the first impression of our hotel and they are committed to ensuring that first contact with our guests is professional, warm and friendly. Working within a small, busy team, you will be responsible for receiving and processing guest and group reservations. Your natural charm will ensure that all contact with the guests is professional and courteous and your ‘Yes I Can’ attitude shines through.**

**About You**

**This role requires an efficient and experienced Reservations or Front Office agent whose attention to detail will enable them to enter and amend all guest reservations accurately and efficiently. The team then liaises with hotel operational departments communicating all guest requirements to guarantee a smooth stay.**

**To be successful in the role you will require**:

- **Strong working knowledge of Opera, Microsoft Word, Excel and Outlook will be viewed favourably**
- **Previous experience in Reservations or a call centre environment preferred**
- **A positive ‘Yes I Can’ attitude**
- **Fluent written and spoken English**
- **You will generally work during office hours from Monday - Friday, however you will occasionally be required to work on Saturdays**

**If you meet the above criteria and are looking for a challenging, yet enjoyable position and working environment this could be the role for you.**

**Australian working rights**

**You are required to have ongoing working rights for this opportunity.

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