General Administrative Support Officer

Clerk Grade 1/2
- Ongoing Full-Time
- Sutherland & Miranda

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law-and-order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **General Administrative Support Officer** to be part of our Sutherland Police Area Command team. The General Administrative Support Officer provides the delivery of efficient and effective general administration, clerical support, and receptionist services with a focus on quality services to commands/business units.

The GASO is a front-line position that is imperative to the Command and the community. It supports the Command with front counter duties, administrative functions including RMS, court. processing duties for Sutherland Local Court and provides quality advice and high-level customer service to members of the public as well as other members of the NSW Police Force.

In addition, GASO’s are also trained as backup for other administrative positions within the Command and are regularly used to cover periods of sick leave, annual leave, etc.

This position supports frontline staff by taking face to face and telephone enquiries from the public at the front counter and providing advice on simple matters, referring any complex matters to a suitable sworn officer. If this role is not performed by a GASO, a sworn officer who is normally deployed to an operational role is required to perform these duties.

As Sutherland Shire PAC has a court, GASO's are required to provided assistance to officers, prosecutors and court staff as outlined in position description. This role is critical to ensure that correct bail conditions are recorded on COPS for the information of operational police.

This is an office based role supporting the frontline. Working from home is not an option.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination and;
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
**Target Question 2**:
Please give a demonstrated example of how you have dealt with a complex customer service issue that you have had to resolve under pressure. How did you approach the issue, what steps did you take to address the customer's needs and what was the outcome?

If you require any further information about this opportunity, please contact the hiring manager
**Anne Morgan**
**via**
**02 9542 0829.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.