Service Coordinator

4 days ago

Mandurah, Australia Home Instead Full time

**About this opportunity**

Home Instead is on the lookout for an additional dynamic and passionate Service Coordinator to join our expanding Client and Service Excellence team at our Mandurah office. As a key player in our growth journey, you'll be at the heart of supporting and empowering our Care Managers and CAREGivers to deliver quality and exceptional service. Your role will be pivotal in fostering relationships and ensuring our clients receive the highest quality of care.

**We are a leading global brand.**

Home Instead support with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population.

Home Instead pride on building relationships between, through consistency of service and matching our CAREGivers to clients. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world. In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**Why Join Us?**
- Work for a value-based organisation that puts clients first
- Use your passion for aged care to create a service model to be proud of to make a difference
- Have your Birthday off to celebrate being you

**Key Responsibilities**:

- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.
- Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent CAREGiver/s are provided

**About you**:

- Be personable, approachable, motivated, reliable and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

  • Client Service Coordinator

    2 days ago

    Mandurah, Australia SilverChain Full time

    **Date**:7 Mar 2025 **Location**: Mandurah, WA, AU, 6210 **Company**:Silver Chain Group Limited **Client Services Coordinator** - Full time, permanent role - Mandatory Salary Packaged Vehicle - Working from home element with community travel Silver Chain has an exciting opportunity for a **Client Service Co-ordinator** to join our teams within the...

  • Service Coordinator

    2 weeks ago

    Mandurah, Australia People Who Care Full time

    People Who Care is a not for profit organisation with over 42 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. **About the role** This busy and ever-evolving role coordinates our Social Support Group (SSG) program. Supervising a team of dedicated employees and volunteers you...

  • Coordinator Development and Traffic Services

    1 week ago

    Mandurah, Australia City of Mandurah Full time

    **Position No**: 142/2024 **Work Type**: Permanent - Full Time - Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence? - We work together with you to create a culture based on respect, trust and inclusiveness. - We embrace flexible working conditions and are always open to discussing your individual...

  • Coordinator Procurement Services

    2 days ago

    Mandurah, Australia City of Mandurah Full time

    **Position No**: 062/2025 **Work Type**: Permanent - Full Time - Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence? - We work together with you to create a culture based on respect, trust and inclusiveness. - We embrace flexible working conditions and are always open to discussing your individual...

  • It&c Coordinator

    1 week ago

    Mandurah, Australia Coolibah Care Full time

    **Introduction**: Are you passionate about aged care and want to work with other like-minded people? Coolibah Care has been the aged care provider of choice in the Peel region for over 50 years. We are an independent not-for-profit organisation, offering a range of services including residential care, independent living, home services, respite and day...

  • Pre-Delivery Coordinator

    2 days ago

    Mandurah, Western Australia The Lane Group Full time $60,000 - $90,000 per year

    The Lane Group is a proudly owned, multi-franchise motor vehicle dealership based in Mandurah, known for our strong customer focus and dedicated team culture. We are currently seeking a detail-oriented and highly organised Pre-Delivery Coordinator to join our team.With 6 big automotive franchises and a successful used car department, there is a great...

  • Service Co-Ordinator

    5 days ago

    Mandurah, Western Australia Ford and Doonan Air Conditioning Full time $70,000 - $80,000 per year

    Service Co-ordinator / Scheduler – Air Conditioning Industry Mandurah / Peel Region $70,000 - $75,000 + Super (Full-Time)Ford & Doonan Mandurah, one of WA's most awarded and respected air conditioning companies, is seeking a Service Co-ordinator/Scheduler to join our team.In this key role, you'll be the central link between our clients and our service...

  • Experienced Trade-based Coordinator

    2 weeks ago

    Mandurah, Australia iPlumb WA Full time

    We are seeking an experienced trade-based coordinator / scheduler to join our team: - A person who can work and communicate with all our staff, technicians, sub-contractors and customers. - A person who is used to bringing together the ‘pieces of the puzzle’ to align the job needs, availability of resources, access to site, and necessary paperwork. -...

  • Senior Dietitian

    2 weeks ago

    Mandurah, Western Australia South Metropolitan Health Service Full time $100,000 - $120,000 per year

    CRVCID 703619One of the Peel Health Campus vacancies currently available provides an exciting opportunity to join our new endocrinology service and be part of a new initiative being introduced. We are looking for an enthusiastic, dedicated Allied Health professional to join us on this exciting journey to bring this service to our patients.Currently we are...

  • Support Coordinator- Recreation

    4 days ago

    Mandurah, Australia Ruah Full time

    At RUAH we’re looking for a passionate and dedicated Recreation Support Coordinator to join our team! As a Recreation Support Coordinator, you’ll be responsible for providing support interventions that help clients build their confidence, independence, and quality of life. Our participants will include people experiencing mental health challenges who...