Service Co-Ordinator

2 days ago

Mandurah, Western Australia Ford and Doonan Air Conditioning Full time $70,000 - $80,000 per year

Service Co-ordinator / Scheduler – Air Conditioning Industry

Mandurah / Peel Region

$70,000 - $75,000 + Super (Full-Time)

Ford & Doonan Mandurah, one of WA's most awarded and respected air conditioning companies, is seeking a Service Co-ordinator/Scheduler to join our team.

In this key role, you'll be the central link between our clients and our service technicians—coordinating schedules, managing warranty claims, and ensuring our service department runs smoothly and efficiently.

What you'll do:
  • Schedule and oversee daily service and warranty jobs
  • Communicate with customers to arrange and confirm appointments
  • Support field technicians with parts, job details, and technical coordination
  • Order and track parts and warranty replacements
  • Liaise with suppliers and manufacturers for warranty processing
  • Maintain accurate service records and reports
  • Greet client in our showroom and answer incoming calls.
About you:
  • Strong organisational and time-management skills
  • Excellent communication and customer service skills
  • Experience in scheduling, coordination, or administration (HVAC, trades, or service industry preferred)
  • Computer literate with attention to detail
  • A positive, proactive attitude with the ability to multitask under pressure
  • Experience with SIMPRO would be an advantage but is not essential.
  • Ideally 2+ years experience in a similar role.
Why join Ford & Doonan Mandurah?
  • Work with an established and supportive local team
  • Enjoy a professional and friendly environment
  • Be part of a business that values quality, service, and reputation
  • Competitive salary and long-term career opportunity

If you're an organised problem-solver who enjoys keeping things running like clockwork, we'd love to hear from you.

Apply now and join a trusted name in the air conditioning industry. Please include cover letter with resume.

This position is based in Mandurah - Monday - Friday 8am - 4pm.

For further information candidates should contact Sinead on

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