Call Centre Manager

8 hours ago

Melbourne, Australia Kacha Full time

Our client is a successful and rapidly expanding Customer Contact and Service business looking for a Contact Centre Manager to help build their local and global operation. Post the COVID-19 pandemic, they have redesigned the traditional approach to call centres. Now they are moving forward with a hybrid of local contact centres and a geographically dispersed network of 200+ customer service agents working from home.

Having recently won several major client contracts, they are now in the process of scaling up and transforming both their local presence and their globally distributed service operation. Currently taking on board 60 onshore staff, the business is scaling an additional division of 200 distributed offshore agents, with the possibility of growing by an additional 1,000 seats early to mid-next year.

**Why this role is brilliant**:

- The company is growing rapidly, and you’ll get to grow with it
- The salary is $140K to $160K plus super, with up to $100K in bonus on top
- The manager the role reports to is a legend - collaborative, culturally focused and easy to get along with
- The role is diverse, and you’ll get the opportunity to get involved in many areas of the business from operations to strategy
- Have the flexibility to work from home as you see fit

**More specifically, in this role, you will get to**:

- Work with the local team to establish the Australian-based contact centre
- Work with overseas assets on creating an internationally distributed network of service agents
- Leverage platforms such as Zendesk and Twilio to improve contact centre performance
- Get involved in business operations, bringing an entrepreneurial flair wherever possible
- Recruit team leaders to support the organisation's growth
- Ensure the business unit complies with all relevant regulatory and legal requirements
- Participate in or lead new projects
- Go out for celebratory drinks with the local leadership team

**To be suitable for this role you may have**:

- 3+ years of contact centre management experience
- A focus on culture, and a proven track record of building engaged teams
- The ability to use KPI’s and call data to drive the right behaviours without micromanaging
- A desire to be part of a journey and a close nit team

  • Call Centre Manager

    6 days ago

    Melbourne, Victoria, Australia Veriu ELMO HR Full time $60,000 - $90,000 per year

    Introduction We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through...

  • Call Centre

    9 hours ago

    Melbourne, Australia Finite Full time

    Location: - Melbourne- Job Type: - Permanent- Specialisation: - Other- Salary: - Up to AU$61000 per annum- Reference: - PR/025516_1710300614- Contact: - Petra Mills- Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our team as a Call Centre Representative specialising in Motor Warranty/Claims...

  • Call Centre Officer

    1 week ago

    Melbourne, Victoria, Australia PERSOL Full time $40,000 - $60,000 per year

    About the company:Join an iconic Australian organisation, directing calls from the public to 000 responders across the country.This is a fantastic opportunity for casual work, 3 - 6 days a week. The call centre operates 24/7. We have morning, afternoon as well as night shifts avaiable some weekend work will be required. You must be flexible with working...

  • Call Centre Consultant

    1 week ago

    Melbourne, Australia Frazer Tremble Executive Full time

    Permanent Role | Hybrid - 40% In Office | Melbourne CBD - Assist the delivery of high quality member and employer services - Exposure to ongoing education and training Our award-winning Superannuation client is recognised in the industry for its customer-driven products, top performance, and great value. As the Call Centre Consultant, you will provide...

  • Call Centre Operator

    4 days ago

    Melbourne, Australia JK Personnel Full time

    JK is partnering with one of the worlds’ largest IT service companies who are responsible for Telstra’s customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their Australian-based customer service team. This role will be based on Exhibition Street, Melbourne, commencing...

  • Call Centre Representative

    2 days ago

    Port Melbourne, Australia Employ Full time

    Starting on the 17 October - $30.95 per hour + super - Six month temp role - **Starting on the 17 October**: - **$30.95 per hour + super**: - **Working from office - based in Port Melbourne**: - **Six month temp role with a view to extend**: - **Must be able to work between 11am - 7pm or 12pm - 8pm Monday to Friday** An exciting opportunity has become...

  • Welfare Call Centre Team Leader

    3 hours ago

    Melbourne, Victoria, Australia Vinnies Victoria Full time $60,000 - $80,000 per year

    Join one of Victoria's leading not for profits and be a part of something bigCompetitive Salary + Tax reducing salary packagePart time (30h a week) | 24 Month Maximum TermLocation: Box Hill (Hybrid Model)About St Vincent De Paul SocietyFor more than 170 years we have been providing practical and compassionate support to people across Victoria whose daily...

  • Call Centre Manager

    2 weeks ago

    Melbourne, Victoria, Australia Veriu Group Full time $60,000 - $120,000 per year

    We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our...

  • Call Centre Manager

    2 weeks ago

    Melbourne, Victoria, Australia Veriu Full time $90,000 - $120,000 per year

    Posted: 16/10/2025Closing Date: 16/11/2025Job Type: Permanent - Full TimeLocation: Melbourne MetropolitanJob Category: Sales, Revenue & MarketingWe are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to...

  • Customer Service

    1 week ago

    Melbourne, Australia Westpac Full time

    Multiple full time, permanent roles available in Melbourne CBD, starting 28th April - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's...