Call Centre

5 days ago

Melbourne, Australia Finite Full time

Location:
- Melbourne- Job Type:
- Permanent- Specialisation:
- Other- Salary:
- Up to AU$61000 per annum- Reference:
- PR/025516_1710300614- Contact:
- Petra Mills- Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our team as a Call Centre Representative specialising in Motor Warranty/Claims management and roadside assistance. This role presents an exciting opportunity for individuals eager to kick start their career in the dynamic world of automotive services

Our client is a leader in premium warranty and insurance products, offering trusted solutions for unexpected vehicle issues. With a renewed focus on training and streamlined processes, this role promises significant career advancement. Supported by dedicated management, you'll delve into Motor Vehicles and Claims Management with confidence, regardless of your prior experience.

**The Role**:
As a Call Centre Representative, your primary duties involve managing roadside assistance calls, adding an extra layer of excitement to your role. Your daily tasks will include:

- Assessing mechanical faults and determining appropriate actions.
- Delivering exceptional service during roadside assistance calls.
- Handling inbound and outbound calls efficiently.
- Resolving complaints and disputes following company protocols.
- Collaborating with senior team members to manage and escalate claims.
- Preparing accurate and detailed reports.
- Engaging with stakeholders as required.
- Minimum of 1+ years in a customer service-focused role.
- Passion for automobiles and basic knowledge of car parts or mechanics.
- Excellent verbal and written communication skills.
- Ability to thrive under pressure and manage high call volumes effectively.
- Strong organisational abilities and attention to detail.
- A team player with the capacity to work independently when needed.
- Resilience, motivation, and a positive attitude.
- Previous experience in claims handling desirable.

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