Knowledge Management Specialist

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

**Knowledge Management Specialist | Brisbane | Adelaide**
**|**
**Sydney | Melbourne**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

Reporting into the Operations Manager Knowledge and Process the purpose of this role is to undertake tasks which contribute to an accessible knowledge platform containing an accurate repository of material that empowers our people through content and education, and ultimately results in better outcomes for our customers.

**You'll be responsible for**:

- Maintaining process guides and other knowledge resources in the relevant centralised knowledge platform.
- Facilitating and recording process owner reviews of all knowledge documents.
- Maintaining a centralised catalogue of knowledge materials, with consideration for audience, reviewers, and owners.
- Developing and distributing regular operational updates through engagement with Project Integration, Internal Control, and others to effectively communicate operational and technical changes.
- Owning and maintaining a simple, clear, and consistent document control standard for all knowledge resources.

**Important to your success**:

- Experience in developing process and procedure documentation from start to finish, including experience in process review, design, and documentation.
- High attention to detail and accuracy and ability to quickly identify errors or inconsistencies within information.
- Excellent verbal and written communication skills.
- Knowledge of processes or systems used within Underwriting and/ or Contact Centre environment is advantageous.
- A background in general insurance or in a financial services organisation is advantageous.
- Ability to work collaboratively in a team environment.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships, provide expert advice and guide and develop business focussed solutions.
- Demonstrated evidence of proficiency with knowledge systems and communication tools.

**What's on offer?**
- Full-time Permanent opportunity
- Access on-demand lifelong learning and take control of your career development.
- Hybrid work opportunity, flexible working options
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption