Care Support Associate

6 days ago

Greater Adelaide SA, Australia Homage Care Full time

Here at Homage, we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity.

So, what will be your part in our Mission?

As a Care Support Associate, you will be maintaining and nurturing long term customer relationships, ensuring satisfaction, retention and growth. You will be delivering high quality customer service, meeting client and relevant internal and external stakeholder requirements.

This is the perfect junior to mid-level role to take your career to the next level in an exciting, fast-growing business If you are customer service obsessed and have a passion for delivering an exceptional care service then this is the role for you

**How you will contribute**
- Assist care owners, care managers, support coordinators through the referral process alongside coordinating service delivery with the Operations team.
- Provide excellent care support to resolve, document and escalate incidents to senior management when necessary.
- Provide exceptional customer support and experience to ensure client satisfaction.
- Manage ongoing client needs and care schedules.
- Support the broader team with operational tasks when necessary.
- Maintain and keep up to date all client records and any care documentation.

**Skills & Experience you will need**
- 1-2 years in a client facing role (retail, recruitment, sales)
- Attention to detail
- Exceptional written and verbal communication skills
- Ability to successfully build rapport with clients/customers
- Stakeholder management skills
- Multitask competing priorities, maintaining good time management
- Industry experience is desirable (Aged Care, Disability Care, Community Care)
- Prior experience using CRM is desirable

**What's in it for you?**
- Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
- ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
- Annual Salary Reviews, alongside our modern approach to Performance Management
- Employee of the Quarter rewards
- EAP - Employee Assistance Program

**What's next?**

We offer you the opportunity to be part of our success story

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many.

If working for one of Australia's most exciting startups and enabling seniors & adults to age and recover with grace, dignity and control sounds like your dream job, we would love to hear from you

  • Community Support Workers

    1 week ago

    Adelaide Region SA, Australia Support Care & Nursing Full time

    You will be responsible for delivering high-quality care and support to our clientele. Every client has different needs, so not one day will be the same. Your day may include day to day tasks, accessing the community as well as being a companion and helping mentor our clients to live a more independent life. You will use your knowledge in support and care...

  • Community Support Workers

    6 days ago

    Adelaide Region SA, Australia Support Care & Nursing Full time

    You will be responsible for delivering high-quality care and support to our clientele. Every client has different needs, so not one day will be the same. Your day may include day to day tasks, accessing the community as well as being a companion and helping mentor our clients to live a more independent life. You will use your knowledge in support and care...

  • Disability Support Worker in Adelaide Are Needed

    14 hours ago

    Greater Adelaide SA, Australia Elevate Support Care Full time

    About us Elevate support care is an NDIS registered company, and we are currently seeking dedicated and experienced Support Workers to join our team in Adelaide. If you have the necessary qualifications and experience, along with a passion for helping individuals with disabilities, we encourage you to apply. **Position**: Support Worker **Location**:...

  • Complex Care Disability Support Worker

    2 weeks ago

    Greater Adelaide SA, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • In-home Care

    1 week ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older...

  • In-home Care

    2 weeks ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides **in-home aged care,** supporting people to live independently. For over 15 years, we have been supporting older people, and people living...

  • In-home Care

    3 days ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides **in-home aged care,** supporting people to live independently. For over 15 years, we have been supporting older people, and people living...

  • In-home Care

    1 day ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older...

  • Support Worker

    1 day ago

    Adelaide CBD, Australia Community Support Incorporated Full time

    CSI has been appointed to prove home-based palliative care to a leading hospice organisation - Palliative care training provided for support workers. - Salary packaging - maximising your take home pay. **The Organisation** Community Support Incorporated (CSI) has been a leading provider of home care services in the disability and aged care sectors, as well...

  • Female, English First Language

    14 hours ago

    Greater Adelaide SA, Australia Reignite Support Full time

    Reignite Support is currently on the lookout for wonderful, ENGLISH- SPEAKING FEMALES to join our team of support workers. Long flexible hours available for the right fit. Immediate availability is a big plus! Here are some key areas where we could use a helping hand: - Mentoring, Peer support, Transport & Community participation - General in-home support...