Business Support Officer

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $76,817 - $93,275

Occupation: Administration/Secretarial

Reference: VG/TBA-JAN25

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** Ongoing, Full-Time opportunity to work with a high-performing and passionate team within the Local Government Inspectorate.**:

- **VPS Grade 3: $76,817 - $93,274 plus superannuation.**

**_Are you a fast learner looking for a role you can sink your teeth into and make your own? Are you looking for a small, friendly, supportive, motivated team to work with? Are you solution focused with a positive outlook and a good sense of humour?_**

The Local Government Inspectorate (LGI) is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the legislation, and we are looking for a talented Business Support Officer to join the team. Whilst we are a busy office with plenty of work on, we are sure to maintain work-life balance and are keen to see the development of staff to follow their own career goals.

**About the Business Unit**

Under the leadership of the Chief Municipal Inspector the Local Government Inspectorate (LGI) is an independent administrative office supported by the Department of Justice and Community Safety (DJCS). It is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the _Local Government Act_ 2020 (Act).

The key functions of the Inspectorate include:

- Investigating alleged breaches of the Act including electoral provisions
- Targeted governance reviews and examinations of compliance by local council with the governance requirements in the Act;
- Prosecuting offences under the Act
- Referring matters of serious misconduct by councillors
- Elevating matters of gross misconduct of a councillor to the Victorian Civil and Administrative Tribunal;
- Collaboration with the Victorian Government Solicitor to undertake prosecutions for breaches of the Act;
**About the Role**

Key requirements of this position include customer relations and communications skills in the context of a regulatory environment. The Business Support officer is also required to provide business reporting, administration support to the unit and liaison with other corporate business areas within the State Government.

Some of your duties will include:

- The Business Support Officer at the LGI is responsible for the first point of contact for all enquiries, approaches and correspondence.
- Receipt and response to incoming phone calls.
- Receipt recording in the Case Management System and response to complaints.

**To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Demonstrated knowledge of the _Local Government Act 2020 (Vic)_ or experience working in a regulatory environment.
- Demonstrated high-level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
- Demonstrated ability identifying processes, tasks and resources required to achieve a goal, prioritising activities, operating accordingly and reviewing and adjusting as required.
- Develop and implement systems and procedures to guide work and track progress, recognising barriers and finds effective ways to deal with them.

**Qualifications/Requirements**
- A business or legal qualification would be highly regarded.
- Knowledge of and/or experience working with legislation.
- A current Victoria Drivers Licence is desirable but not mandatory.

**We are looking for someone that is a team player, happy to take on any tasks with a good attitude. If this is you, please read instructions below on how to apply.**

**How to Apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of chi