Manager Customer Resolutions and Engagement

6 days ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division: Adaptation Mitigation & Reconstruction
- Location: Lismore, NSW, AU, 2480
- Req ID: 71835
- **Temporary full-time role up to June 2026, with possibility of extension**
- **Based in Lismore with flexible work arrangement options**
- **Clerk Grade 11/12 ($145,378 - $168,130) plus super and annual leave loading**

**About the role**

As the Manager within the Customer Engagement and Resolutions team in the Resilient Homes Program (RHP), you will lead and manage a team to deliver comprehensive customer engagement with a solutions focus to help individuals and communities recover from disaster.

As the Manager Customer Engagement, you will:

- Manage the end-to-end customer experience by providing advice, program updates and assistance to homeowners
- Foster a culture of support and collaboration within the team to build internal expertise and capabilities
- Maintain awareness of relevant issues, policy obligations, insights and challenges
- Pursue, evaluate, recommend and deliver innovative solutions

**What we’re looking for**

For more information read the full **Role Description**.

**About the Agency**
The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

**Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers**:

- Flexible working practices
- Contemporary workspaces and technology
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW

**To Apply**

**Closing date**: 11:59PM, Sunday, 26th January, 2025

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

**Looking for more information or assistance in applying?

  • Customer Engagement and Resolutions Officer

    7 days ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: NRRC- Location: Lismore, NSW, AU, 2480- Req ID: 68924- Multiple temporary roles up until June 2025 & June 2026 with possibility of extension - Roles based in Northern Rivers as well as in Central West with flexible work arrangement options available - Clerk Grade 7/8 ($106,025- $117,363) plus super and annual leave loading **About the...

  • Project Officer

    2 days ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: Adaptation Mitigation & Reconstruction - Location: Lismore, NSW, AU, 2480 - Req ID: 75321 - **New opportunity to join the Authority as a passionate community liaison!** - **Temporary full-time role - 30 June 2026** - **Based in Lismore with flexible work arrangement options** - **Clerk Grade 7/8 ($110,266 - $122,058) plus super and annual leave...

  • 2x Project Officer

    7 days ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: Adaptation Mitigation & Reconstruction - Location: Lismore, NSW, AU, 2480 - Req ID: 71926 - **2x temporary full-time roles up to June 2026, with possibility of extension** - **Based in Lismore with flexible work arrangement options** - **Clerk Grade 7/8 ($110,266 - $122,058) plus super and annual leave loading** **About the role** As the Project...

  • Engagement & Culture Coordinator

    2 weeks ago

    Lismore, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **Engagement & Culture Coordinator** **Location Negotiable** **Temporary Full-time until September 2025** **$122,593 package includes salary ($108,494 - $116,838), employer's superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and...

  • Relationship Manager

    2 days ago

    Lismore, Australia Ashdown Consulting Full time

    Up to $78 p/h + super - 3 month contract - Lismore/WFH **Relationship Manager| 3 month contract** *** **| up to $86.19 p/h** **Incl. super** - Up to $78 p/h + super - 3 month contract - Lismore/WFH **About the Company** This NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the...

  • eCommerce Customer Service Manager

    4 days ago

    Lismore & Far North Coast, Australia The Surfboard Agency Full time $60,000 - $80,000 per year

    eCommerce Customer Service ManagerThe eCommerce Customer Service Manager is the central point of contact for online customers, ensuring a seamless, positive shopping and fulfilment experience. This role is responsible for managing customer inquiries, resolving issues, overseeing order management, and ensuring the smooth execution of the fulfilment process....

  • Team Leader Customer Services

    4 days ago

    Lismore & Far North Coast, Australia Lifebridge Australia Ltd Full time $80,000 - $120,000 per year

    The JobThe Team Leader, Customer Services is responsible for ensuring an exceptional, quality driven customer service experience for all internal and external stakeholders of Lifebridge Australia. They will achieve this through the development of a multi-skilled team, supporting services across all business streams in line with the Aged Care legislative...

  • Service Coordinator

    7 days ago

    Lismore, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. What makes us different? We’re Bold, Warm and Honest. We have **Good People** that are experts in their field, we are **Committed** to the goals of our members and customers, we focus on making a **Positive Impact** in our community and we...

  • Customer Banking Specialist Relief

    2 weeks ago

    Lismore, Australia Commonwealth Bank Full time

    We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 28.75 hours per week** - **Monday to Friday: 9.30am - 4.00pm** **See yourself in our team** The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online....

  • Business Manager-Inclusive Employment Australia

    2 weeks ago

    Lismore, Australia MAX Solutions Full time $80,000 - $120,000 per year

    Project/Position IntroductionOverviewIntroductionAs the Business Manager of Inclusive Employment Australia you will be responsible for leading your team to success by using your unique management style and motivational  skills to meet and exceed monthly KPIs.  You will develop and implement strategies that will ensure our customers are supported through...