Manager Customer Resolutions and Engagement

1 week ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division: Adaptation Mitigation & Reconstruction
- Location: Lismore, NSW, AU, 2480
- Req ID: 71835
- **Temporary full-time role up to June 2026, with possibility of extension**
- **Based in Lismore with flexible work arrangement options**
- **Clerk Grade 11/12 ($145,378 - $168,130) plus super and annual leave loading**

**About the role**

As the Manager within the Customer Engagement and Resolutions team in the Resilient Homes Program (RHP), you will lead and manage a team to deliver comprehensive customer engagement with a solutions focus to help individuals and communities recover from disaster.

As the Manager Customer Engagement, you will:

- Manage the end-to-end customer experience by providing advice, program updates and assistance to homeowners
- Foster a culture of support and collaboration within the team to build internal expertise and capabilities
- Maintain awareness of relevant issues, policy obligations, insights and challenges
- Pursue, evaluate, recommend and deliver innovative solutions

**What we’re looking for**

For more information read the full **Role Description**.

**About the Agency**
The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

**Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers**:

- Flexible working practices
- Contemporary workspaces and technology
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW

**To Apply**

**Closing date**: 11:59PM, Sunday, 26th January, 2025

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

**Looking for more information or assistance in applying?

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