Customer Engagement and Resolutions Officer

1 day ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division: NRRC- Location: Lismore, NSW, AU, 2480- Req ID: 68924- Multiple temporary roles up until June 2025 & June 2026 with possibility of extension
- Roles based in Northern Rivers as well as in Central West with flexible work arrangement options available
- Clerk Grade 7/8 ($106,025- $117,363) plus super and annual leave loading

**About the Agency**

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

**About the roles**

We are currently recruiting for temporary roles across the Adaptation, Mitigation & Reconstruction Division to support, manage and implement a range of activities to support the delivery of the Resilient Homes Program (RHP) in the Central West and Northern Rivers.

**Project Officer (Northern Rivers)**

The Project Officer performs project management and support activities including preparation of reports and briefs, coordinating resources, maintaining project documentation and implementing and monitoring project plans, to contribute to the delivery of the Resilient Homes Program (RHP) in line with established objectives.

**Customer Engagement and Resolutions Officer (Central West)**

The Customer Engagement and Resolutions Officer supports disaster impacted community members through the Resilient Homes Program (RHP) in the Central West. This role will provide advice, program updates, and navigate complex recovery policies to assist homeowners that have applied for funding under the RHP. This is a face-to-face role in the Central West.

**Location**

**What are we looking for?**

We are looking for team members who can manage the delivery of community focused projects and who develop strong relationships with those they work with.
- Track record of working collaboratively to provide business, project and operational support in a community focused environment
- Ability to be flexible, show initiative and respond quickly when situations change
- Someone who is able to use facts, knowledge and experience to put forward recommendations and work collaboratively with stakeholders to meet agency objectives
- Ability to clearly communicate with a range of internal and external stakeholders as well create opportunities for others to be heard

**Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers**:

- Flexible working practices
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW

**Closing date**: 11:59PM, Wednesday 4 September 2024

**_A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._

  • 2x Project Officer

    1 day ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: Adaptation Mitigation & Reconstruction - Location: Lismore, NSW, AU, 2480 - Req ID: 71926 - **2x temporary full-time roles up to June 2026, with possibility of extension** - **Based in Lismore with flexible work arrangement options** - **Clerk Grade 7/8 ($110,266 - $122,058) plus super and annual leave loading** **About the role** As the Project...

  • Community Engagement Officer

    3 days ago

    Lismore, Australia Social Futures Full time

    Community Engagement Officer **Posted**: 23/07/2025 **Closing Date**: 06/08/2025 **Job Type**: Contract **Location**: Lismore **Job Category**: Community Services & Development Due to an internal promotion an exciting opportunity exists with our community engagement and awareness team in a role that has a focus on working closely with our local...

  • Customer Experience Expert

    2 weeks ago

    Lismore, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Our Customer Service Team is the first...

  • Customer Service Officer

    3 days ago

    Lismore, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry. - Full time employment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Engagement & Culture Coordinator

    5 days ago

    Lismore, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **Engagement & Culture Coordinator** **Location Negotiable** **Temporary Full-time until September 2025** **$122,593 package includes salary ($108,494 - $116,838), employer's superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and...

  • Coordination Officer

    2 weeks ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: Preparedness & Recovery- Location: Lismore, NSW, AU, 2480- Req ID: 69686- Full time temporary role available up to June 2025. - Based in Lismore or Far North Coast only, with flexible work options and hybrid arrangement available. - Clerk Grade 7/8 Salary ($106,025 - $117,363 per annum) plus employer’s contribution to superannuation and annual...

  • Program Officer X2

    2 weeks ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Division: Operations - Location: Lismore, NSW, AU, 2480 Sydney, NSW, AU, 2000 Parramatta, NSW, AU, 2150 - Req ID: 77013 - **Support disaster recovery through strategic program coordination and stakeholder engagement.** - **2 x** Temporary full-time up (June 2026 & December 2026).** - **Role based in Parramatta or Lismore (other regional locations...

  • Customer Experience Officer

    1 day ago

    Lismore, Australia Social Futures Full time

    **Customer Experience Officer - headspace**: - Posted: 18/10/2024- Closing Date: 01/11/2024- Job Type: Contract- Location: Lismore- Job Category: Community Services & Developmentheadspace Lismore is currently seeking a friendly and proactive individual to join our reception team. The Customer Experience Officer supports high levels of customer service in...

  • Project Officer

    2 weeks ago

    Lismore, Australia NSW Department of Communities and Justice Full time

    Department: Adaptation Mitigation & Reconstruction- Location: Lismore, NSW, AU, 2480- Req ID: 78893**Temporary, full-time opportunity**: - 31 December 2026**- - **Role based in Northern Rivers (Lismore), with flexible/hybrid working environment.** ***Salary relative to experience, and ranges from $1**13,574** to $125,720 + super**- - **About the role**- As...

  • Project Officer

    1 week ago

    Lismore, Australia Ampersand Full time

    $400 - $524 p/h + Super - 3 Months - Lismore / WFH **Project Officer | 3 Months | $524 p/d + Super** Join as a Project Officer with a leading NSW Government agency. - **Rate**: $400 - $524 p/d + Super - **Contract**: 3 Months - **Location**: Lismore / WFH **About the Role**: As a Project Officer, you'll play a crucial role in planning, coordinating, and...