Service Coordinator

**About Us**:
As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive.

What makes us different? We’re Bold, Warm and Honest.

We have **Good People** that are experts in their field, we are **Committed** to the goals of our members and customers, we focus on making a **Positive Impact** in our community and we strive to provide services that align to our customer needs and **Real Wellbeing**.

**About your new role**:
As a **Service Coordinator **within our Home Health program, you will be the primary point of contact for our customers and your own team of Care Workers located at **Lismore & the surrounding area** **with our Branch located also in Lismore**.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**Key accountabilities**:

- Drive customer acquisition & growth and promote positive brand recognition in the community
- Support client management including completion of initial assessments, annual reviews, care plan development & building effective relationships with the client’s families
- Manage client escalations and complaints to a high level of resolution
- Develop effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services
- Drive a positive recruitment strategy and support the employment lifecycle of your team including orientation, training & development and performance management
- Drive a safety culture and lead by example for your team
- Support continuous improvement & drive a compliance focussed portfolio

**Does this sound like you?**
- People Leadership experience with developing and maintaining high level team performance and engagement
- Experience with managing a remotely dispersed team would be highly regarded
- Capability to coach and develop your team via formal and informal processes
- Ability to manage multiple priories and take ownership of customer solutions
- Prior experience managing financial budgets
- Proven experience with building strong internal and external stakeholder relationships to deliver on strategic business outcomes
- **Industry experience is desirable but not essential - we are open to someone seeking a career change but comes from a Business or Management background**:

- If you are from the industry - knowledge of Home Care packages would be highly beneficial

**Why Join Us**:

- Yearly paid Community and Wellbeing leave
- Competitive Remuneration
- Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available including full access to LinkedIn Learning & career opportunities
- Access to a range of great staff discounts on Australian Unity Financial Services products such as Health, Pet & Travel Insurance as well as home & personal loans
- Fitness Passport - discounted access to over 1,500 fitness facilities as often as you like
- Access to a great range of travel & retail discounts through our partners
- Novated Car leasing options
- 14 weeks paid parental leave & access to Remedy’s Bump to Baby program

At Australian Unity, our top priority is the health, safety, and wellbeing of our people and customers. We have special leave and mental health support for employees due to COVID-19. All new hires must provide proof of COVID vaccination or a medical exemption certificate. Our Talent Acquisition Specialist will assist with this. Thank you for your understanding during these times.