Assistant Manager

Join YHA Australia in this rare leadership role
- Byron Bay & Cape Byron properties
- Lead a passionate team of service ambassadors

**About Us**: YHA Australia is a for-purpose, membership-based organisation, providing curious travellers with low cost, quality short-stay accommodation for over 80 years. We own, operate and partner with a diverse range of properties across.

Australia offering private and co-living accommodation with facilities like on-site pools, kitchens and open-air rooftops. We create unique, sustainable spaces with just the right amount of modern comfort in safe, welcoming environments giving you the freedom to explore.

We don’t believe in ‘one size fits all’, and from thriving city destinations to off-the-beaten-path locations, there is something for everyone - whether you live here or are just visiting.

Our property staff are hosts, guides, and most importantly, local mates, helping to connect you to our destinations, cultures and experiences - ensuring that you feel part of the local community and make the most of your trip.

We are working towards being a sustainable, certified and Eco tourism organisation with many properties currently with approved status.

**Benefits for working with YHA Include**:

- After 6 months of service free accommodation across the network (T&Cs apply)
- Discounted accommodation for friends and family
- Reward and recognition programs
- Training support
- Learning and development opportunities
- Work within a team that supports diversity, acceptance and equality
- The opportunity to join a group with career opportunities throughout Australia

We have an exciting opportunity for an **Assistant Manager** - (working across our two Byron properties) to join our team on a full-time basis. With a combined 90 rooms and totalling 330 beds with 40 ensuite rooms, 2 pools, kitchens and chill spaces.

**The Role**:
As an Assistant Manager you will join and lead a passionate team of service ambassadors, you will act in the best interest of the properties in the absence of the property manager.

This is a hands-on role supported by Shift Managers, and housekeeping / gardening supervisors where you will manage the daily operations. As a leader, you will utilise your previous experience to guide, develop and support the team ensuring our guests have a memorable experience.

**Responsibilities Include**:

- Responsibility for the day-to-day leadership and supervision of teams working across all
- departments.
- Maintaining complete knowledge of all software operating systems, YHA intranet, SOPs,
- room types, and property facilities
- Comprehensive understanding of rostering and cost controls across the business
- Inspiring a work culture of care, encouraging genuine connections with guests and team
- mates
- Handling guest queries and complaints with professionalism and a hospitable manner
- Develop and train upsell initiatives and revenue opportunities
- Active involvement of guest activity development
- Demonstrated experience as an Assistant / Duty Manager in a high-volume accommodation
- operation with up to 50 staff
- Experience working with Mews PMS preferred but not essential
- A warm and caring attitude with a can-do approach
- Strong problem solving skills and the ability to work efficiently under pressure
- Community connections or the desire to develop these
- Availability to work on a rotating roster, including weekends and public holidays
- Unrestricted, valid Australian working rights
- A current NSW RSA and First Aid Qualification is desirable

This role will ideally suit a Northern Rivers resident or long tern visa holder that is looking for a stable and challenging role, where you can have fun, think differently, work together and put our guests first.