Customer Service Officer

2 weeks ago

Brisbane, Australia Hudson Australia Full time

Hudson is proud to be partnering with a State Government client within the Regulatory Standards & Support Department to recruit for the position of Customer Service Officer (AO3).

Location: West End, Queensland | State Government Client - Regulatory Standards & Support Department - Fully Onsite Role
Anticipated Duration: 3 months with potential for extension
Start Date: 17th March 2025
Pay: $49.40 per hour + Super
- Anticipated Hours: approx. 38 hours per week

**About the Role**

This is a fantastic opportunity to work within a fast-paced, customer-focused team and contribute to an organization committed to excellence in public service and regulatory compliance.

**Contact Centre Operations & Expectations**
- Inbound call centre environment handling 500-800 calls per day.
- Working towards Key Performance Indicators (KPIs).
- Average Handling Time (AHT): 7 minutes per call.
- Regular quality checks, attendance monitoring, and performance tracking.
- Comprehensive training provided to set you up for success.100% Onsite role.

**Roster & Availability**
- The Contact Centre operates Monday to Friday from 8:15 AM to 5:00 PM.
- CSOs are scheduled on a rotating roster.CSOs rostered to finish at 5:00 PM must remain available until the queue is cleared.

**Key Responsibilities**
Customer Service & Support
Provide accurate information and guidance on regulatory standards, government policies, and department procedures.
Assist customers with troubleshooting issues and escalating complex queries.
Administration & Data Management
Maintain accurate records and documentation in customer management systems.
Process transactions, payments, and customer updates in accordance with policies.
Generate reports and contribute to service improvements.
Compliance & Performance
Ensure adherence to legislation, regulations, and internal procedures.
Work towards KPIs, including call handling time and quality checks.
Identify opportunities for service enhancements and contribute to process improvements.
Work collaboratively with internal teams to enhance customer experience.

**Selection Criteria**
**_Essential: _**
✔️ Previous experience in a customer service role, preferably within government, regulatory, or a compliance-focused industry.
✔️ Strong communication and interpersonal skills, with the ability to interact with a diverse customer base.
✔️ High attention to detail, ensuring accuracy in processing and record-keeping.
✔️ Proficiency in Microsoft Office and customer management systems (CMS/CRM).
✔️ Ability to work independently and within a team, handling multiple tasks in a fast-paced environment.

**_Desirable: _**
➕ Experience working in a contact center or frontline customer service environment.
➕ Knowledge of Queensland Government policies, procedures, and regulatory compliance frameworks.

**Why Join?**
This is an exciting opportunity to be part of a dynamic and supportive team, providing essential services to the community while ensuring compliance with regulatory standards. You will gain valuable experience in public sector customer service, with opportunities for professional development and career progression.

**How to Apply**

This pay rate is inclusive of mandatory 25% casual loading

  • Customer Service Officer

    2 days ago

    Brisbane, Australia KBH Solutions Full time

    WFH and Office (Required once a week/fortnight Office) - Salary negotiation on Exp $54K -$59K plus Super - ASAP Start - Mon to Friday 8.30am to 5pm Are you currently in hospitality or retail or call centre and looking for a new career in Call Centre? We currently have customer service roles with a leading company that will provide you with training to...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia BMS Performance Australia Pty Full time

    Customer Service Officer - Civil Construction Industry - Newly Created Role Customer service and sales data entry focus. - Up to $65-68k Base + Super **ESTABLISHED BRAND NAME IN AUSTRALIA**: Founded as a business over 10+ years ago and employing over staff across Australia, our clients are one of the leading manufacturers and suppliers of construction...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...

  • Customer Service Officer

    10 hours ago

    Brisbane, Australia Drake International Full time

    **Customer Service Officer** - Positions located in accessible areas throughout Brisbane - Long and Short Term Assignments - Competitive Hourly Rate - Drake International is looking for personable and professional Customer Service Officers for upcoming temporary assignments across a range of industries and locations.**Responsibilities of the role**: -...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Officer

    4 days ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Office

    2 days ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying $31.52 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. PERSOLKELLY have an opportunity for...

  • Customer Service Officer

    2 days ago

    Brisbane, Australia Queensland Government Full time

    **Join Our Dynamic & Dedicated Team as a Customer Support Officer for Electrical Safety in Queensland! Are you someone who excels at assisting others, appreciates diversity in your daily tasks, and enjoys being part of a supportive and dynamic team? If so, we would love to hear from you! We're on the lookout for a Customer Support Officer (officially known...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    Customer Service Officer **Your new company** Our client is looking for a Customer Service Officer, whose primary responsibilities will be to capture, identify and resolve customer order enquiries. You will have the opportunity to work with a high performing team who are committed to delivering exceptional customer service to each and every customer. This...

  • Customer Service Officer

    6 days ago

    Brisbane, Queensland, Australia Troocoo Full time $60,000 - $80,000 per year

    Our client, a market leading, Australian owned Transport and Logistics company is looking for their next Customer Service Officer. Duties include: Respond to customer inquiries via email and phone in a timely and professional manner.Provide information and updates regarding deliveries, products, and logistics processes.Assist customers with booking,...