Customer Success Lead

2 days ago

Melbourne, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role

The Emerging Business unit is on a mission to develop new businesses and products that protect the planet and improve communities. As Customer Success Lead, you will report into the Operations and Customer Success Manager and will help nurture the new businesses and initiatives through working with customers and the team to identify insights and opportunities for experimentation and product refinement to help increase the potential for a scalable business. You will be responsible for the continued success and growth of the incubation business with a focus on delivering an exceptional customer experience across all areas of the business.

You'd make a 10x impact on our team by:

- Accelerating the delivery of the incubation operations by working with a lean, agile mindset.
- Operating as the custodian of the MVP customer experiences that help increase customer satisfaction.
- Delivering exceptional customer experience through digital and phone channels.
- Proactively identify ongoing continuous improvement and experiment opportunities to test new workflows or solutions for customers to sign up, troubleshoot faults or improve willingness to pay for the service and prepare the business for scale.

Wondering if you should apply?

We would love for you to apply, regardless of whether you think you tick all the boxes Here are some things that we think would help you thrive in this role:

- You love the craft of operational success
- You have a voracious appetite for learning and an inquiring intellect
- You have a passion for driving exceptional customer experiences
- You enjoy problem-solving through analytical and creative solutions
- You are comfortable with ambiguity and constant change

Please keep reading - Diversity is merit

Our team is made up of people from all walks of life. It's important to us that we create a place where you can bring your whole self to work. AGL has a wide range of ways to support you to reach your potential including:

- Driving considered, careful and compassionate engagement with the indigenous owners of Australia through our reconciliation action plan,
- industry leading leave policies like 20 weeks paid leave for new parents and 6 weeks paid leave for gender affirmation,
- volunteering days to give back to the community,
- networks like AGL Shine, AGL Families, AGL Cultures and AGL Abilities to support and connect you to peers.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

LI-Hybrid

COVID-19 Vaccination Policy

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Customer Service

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