Customer Success

4 days ago

Melbourne, Victoria, Australia AGRF Ltd Full time $60,000 - $100,000 per year

Are you a people-powered problem solver with a passion for client experience and a knack for sales coordination? Do you thrive in a fast-paced, purpose-driven environment where science meets service? If so, we want to meet you.

About us

AGRF is a not-for-profit organisation committed to quality and innovation. AGRF provides the gateway to a national network of essential genomic technology, expertise and innovation through our main laboratory operations located at the Victorian Comprehensive Cancer Centre in Melbourne, and laboratories located in Adelaide, Brisbane, Perth and Sydney.

We seek to empower Australia to be recognised for world-class genomics and innovation. By collaborating and sharing our knowledge and expertise and providing local access to innovative and state-of-the-art genomic technologies, we enable Australian academia and industry to advance leading-edge genomic research internationally. We are a team of dependable, collaborative and innovative thinkers who are empowered to generate and deliver solutions to the scientific community.

What You'll Do:

As our Customer Success & Sales Coordinator, you'll be the heartbeat of our Inside Sales team, driving client satisfaction, supporting sales execution, and ensuring every interaction is seamless, strategic, and successful. You will be required to: -

  • Be the go-to guru for our Bronze-tier clients—managing inbound/outbound sales and building lasting relationships.
  • Power up our CRM (Salesforce/HubSpot) to track, report, and optimize every client touchpoint.
  • Collaborate with Account Managers and Clinical Specialists to align strategies and smash sales targets.
  • Lead with empathy, ensuring every client feels heard, supported, and valued.
  • Spot opportunities for upselling and cross-selling like a pro.

What You Bring:

  • Experience in sales coordination, customer service, or client success.
  • A love for systems—especially CRM platforms like Salesforce or HubSpot.
  • Stellar communication and multitasking skills.
  • A client-first mindset and a drive to deliver excellence.
  • Bonus points if you've got a background in genomics or lab services

What's In It For You:

  • A chance to work at the cutting edge of science and innovation.
  • A supportive, values-driven culture that celebrates curiosity, collaboration, and continuous growth.
  • Opportunities to shape how we engage with clients and deliver impact.
  • Flexibility, autonomy, and a team that's got your back.

What You Need To Do Now:

If this role is for you, we'd love to hear from you.

Please apply with your CV and a cover letter addressing the criteria which aligns you to this position.

Applications close midnight Sunday 2 November 2025

* Please note all applicants must have the right to work in Australia.

** No agencies please

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