Customer Service

6 days ago

Melbourne, Australia Lead Group Consultancy Full time

Monthly sales and orders report
- Ensure accurate product pricing in Pronto
- Conduct distributor reviews

**About Us**: My Client in Melbourne is seeking a dynamic Sales and Commercial Customer Service Manager. This role is vital for their sales success and overall business operations.

**Purpose**: Responsible for sales and commercial reports, pricing management, customer relations, and continuous system improvements.

**Responsibilities**:

- **Sales and Commercial Reports - Australia**:

- Monthly sales and orders report
- Backorder and overdue reports
- Frequent reporting on strategic plan execution
- **Sales and Commercial Reports - UK**:

- Monthly KPI report
- Ops Improvement tracker update
- Assist with various commercial reports
- ESG dashboards and Business Review presentations
- **Pricing**:

- Ensure accurate product pricing in Pronto
- Review low-margin sales
- Special price proposals and updates
- Maintain price increase register
- **Customer Management**:

- Maintain customer promise dates
- Liaise with State Managers
- Approve credit requests
- Conduct distributor reviews
- **Systems Improvements**:

- Drive continuous improvements in Pronto, CRM, and other systems
- **S.E Asia Support**:

- Support S.E Asian Customer Service Manager

**HSE (Health, Safety, and Environment)**:

- Prioritize safety and lead by example
- Contribute to improving safety and maintain ISO accreditation

**General**:

- Seek cost reductions and continuous improvement
- Work consultatively and encourage teamwork
- Display high integrity and business ethics
- Manage staffing issues and keep superiors informed
- Provide excellent service to internal and external customers
- Protect Company assets
- Follow Company Policies and directions

**Qualifications and Experience**:

- Inside and external sales experience
- Staff supervision and distributor engagement for similar industrial products

**How to Apply**: Submit your resume and cover letter. A generous base + Super is on offer.

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