Customer Success Consultant

2 weeks ago

Melbourne, Australia Realtair Full time

We’re a passionate team of professionals, and business people making it easier for real estate agents to navigate the sales process. A proptech platform started in Australia by agents, for agents — Realtair aims to automate and streamline the steps from appraisal to settlement and equip agents with mobile, easy-to-use technology. Our industry-leading platform provides integrated solutions to connect agents with better and more efficient means of doing business every day.

An exciting and rare opportunity exists for an experience Customer Success Consultant based in Victoria to join the team during this period of growth where you can become a part of Realtair as we mature from a small startup to global leaders within the proptech industry. Reporting to the Customer Success Lead, the Customer Success Consultant is responsible acting as the primary customer contact and developing long lasting business relationships with our customers through open and interactive communication

**The Customer Success Consultant is responsible for**:

- Supporting the deep and successful adoption of our products, and to drive visible value aligned with our customer's business goals
- Handling complaints and proactively manage feedback to our product development teams, serving as an internal advocate for customers
- Analysing product and user engagement data to identify customers at risk of churning
- Contribute to a high level of customer satisfaction with Realtair’s products and services by conducting regular health checks
- Liaising with customers about the renewal and upgrade of annual contracts and extensions to existing contracts
- Playing a critical role in the retention of new and existing customers
- Maintaining detailed records of customer interactions and the health of their accounts

**Desired Skills & Experience**
- Excellent communication and facilitation skills
- Energy and passion for providing the best customer service - going above and beyond to exceed customer expectations
- Demonstrated experience building client and internal stakeholder relationships
- Ability to work to tight deadlines with strong project management skills
- Strong problem-solving skills
- Experience with project management and customer management tools (for example Trello, Asana and/or CRM platforms)
- Real estate and/or customer success experience preferred but not essential

**About our company and our people**

Realtair is driving change in the real estate industry. We are customer focused, we push boundaries and empower our people to create cutting edge digital solutions. We leverage the diversity within our team, operate on trust, and recognise talent and work that makes a real impact. We create opportunities for our people whilst getting things done at a rapid rate.

**Some of what we offer**:

- A flexible environment with an opportunity to work remotely (attendance in the office may be required on occasion, but not regularly along with client visits where possible)
- Commitment to professional and personal growth and development, including career progression opportunities
- To be a part of a market leading organisation and work alongside some of the most exceptional people in the industry

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