IT Service Transition Manager

2 weeks ago

Melbourne, Australia NCS Australia Full time

**Company Description**
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

The IT Service Transition Manager will be responsible for developing and implementing a robust transition plan to ensure a smooth migration from legacy systems to the new CMS. This role requires establishing and maintaining a robust CI/CD pipeline to enable continuous delivery and iteration. Additionally, the manager will design and implement a comprehensive IT service management framework, including incident, problem, and change management. To maintain operational excellence, the manager will ensure adherence to security standards and compliance regulations, monitor and optimize system performance, and build strong relationships with key stakeholders. Furthermore, the role involves leading and mentoring a high-performing team, fostering a culture of innovation and excellence.

**By joining our team, you'll have the opportunity to work on interesting projects, collaborate with talented professionals, and make a meaningful difference.** Your contributions will help us stay ahead of the curve, deliver exceptional value to our clients, and drive sustainable growth.
**Qualifications**
- Extensive experience in IT service transition management, particularly in cloud-based environments.
- Experience in a Service Delivery Management
- Deep understanding of Microsoft Dynamics 365 and Azure technologies.
- Strong knowledge of CI/CD principles and tools.
- Proven ability to manage complex projects and deliver results on time and within budget.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.

**Additional Information**

**Why join us**:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

**Agencies**:
**Work rights and background checks**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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