Customer Care

2 days ago

Brisbane, Australia Smith and Co Full time

Competitive salary, benefits and hybrid work model
- Work for an industry leader with growth opportunities
- Stunning location and office fit-out

This is an exciting and rare opportunity for customer focused dispute officer to join our highly supportive and dynamic Customer Care and Resolution’s team. As an Internal Dispute Resolutions Officer, you will be responsible for the timely and quality management of disputes, contributing to trends and insights, and making recommendations that drive the continuous improvement of claims and service outcomes.

**The Role**:

- Manage a varied portfolio of Major Australian institutions.
- Investigating disputes and concerns, by liaising with customers, internal & external stakeholders, and support staff both verbally and in written form.
- Use negotiation skills to come up with resolutions for each unique customer situation.
- Maintain accurate and timely record keeping online
- Develop positive and collaborative working relationships with internal and external stakeholders.
- Deliver exceptional customer service with a high level of empathy and understanding.

**The Perks**:

- Challenging role, with the ability to positively impact the lives of everyday Australians
- A workplace culture of autonomy, collaboration, and supportive leadership
- Fully funded Employee Assistance Program for you and immediate family members
- In-house complimentary barista - coffee delivered to your desk
- 2+ years in a customer service/call centre role (preferably in banking or financial services.)
- Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy.
- Exceptional communication skills, empathy, and resilience.
- Excellent problem-solving skills
- Highly motivated, team focused, and results oriented.
- Solution focused individual with a resolution mindset approach.
- Great attention to detail and ability to make decisions within challenging circumstances.
- Team player with collaborative mindset and a high-level of resilience.
- Willingness to work in a fast paced, but fun, energetic and vibrant team culture.

Prior experience is desirable, however for those who have a passion for customer service and advocacy please still apply

*

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