Customer Care

4 days ago

Brisbane, Australia Perigon Group Full time

Full time, permanent role.
- Strong and healthy workplace culture.
- Inner suburbs location.

**The Company**

Our client is a diversified financial services group, going through a period of acquisitions and growth, looking to add to their Customer Care Team.

**The Role**

Key responsibilities include:

- Manage a dynamic and varied portfolio of major Australian institutions.
- Investigating disputes and concerns, by liaising with customers, internal & external stakeholders, and support staff both verbally and written form.
- Use high level negotiation skills to come up with resolutions for each unique customer situation.
- Develop positive and collaborative working relationships with internal and external stakeholders.
- Deliver exceptional customer service with a resolution focus through the delivery of high-quality solutions to the customer and the business, whilst displaying empathy and understanding.

**About You**:

- 2+ years in a customer service/call centre role (preferably in banking or financial services.)
- Passionate about providing exceptional service to customers and stakeholders.
- General Understanding of finance products and services.
- Exceptional communication skills, empathy, and resilience.
- Willingness to work in a fast paced, but fun, energetic and vibrant team culture.

**What you can expect in return**:

- To join a highly supportive and collaborative team with a robust onboarding and ongoing training program, with a great culture that focuses on fun, flexibility, and wellbeing as well as high performance.
- Pathway to be accredited as a certified complaints professional (SOCAP)
- Prioritise your work/life balance and utilise the support and various programs on offer, including Employee Assistance Program (EAP), Health & Wellbeing, financial offerings, employee Referral Program and various discounts on restaurants, pubs, yoga, and massages.
- In-house complimentary barista - coffee delivered to your desk

If this sounds like you, APPLY NOW

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