Operations Manager

Operations Manager, Residential Aged Care
Full-time - Permanent
Camberwell, VIC

**About the Organisation**:
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

**About the Role**:
The Operations Manager is responsible for providing operational leadership for Baptcare's Residential Aged Care portfolio. The role’s overarching objective is to maintain and enhance service excellence in perfect alignment with Baptcare's mission and strategic plan. This entails fostering a culture of service excellence, where every team member is unwaveringly committed to delivering the highest standard of person-centred care. The Operations Manager will empower and motivate the staff to consistently exceed the expectations of our residents.

Moreover, the role involves pioneering innovative business solutions aimed at expanding revenue within the service and operations division. The Operations Manager will lead the way in identifying growth opportunities, implementing new strategies, and continually improving Baptcare’s service offerings. Simultaneously, the role will ensure that cost leadership becomes a cornerstone commercial capability within the service and operations business teams, ensuring efficient management of operational costs while upholding the quality of care and services provided.

**Key Selection Criteria**:
**Proven experience across multiple sites**: Demonstrated experience in managing a number of facilities and expertise to handle diverse challenges and deliver exceptional results.

Proven leadership and people management skills to achieve operational objectives in accordance with strategic plans.

Ability to mobilise and engage others in system, process, and behavioural changes as part of organisation transformation efforts.

Proven ability to empathise and understand consumer and staff needs.

Effective collaboration with peers and stakeholders to drive business improvement, growth, and foster a culture of service excellence.

In-depth understanding of laws, regulations, and compliance standards within the Aged Care Industry, along with external drivers of change.

Demonstrated capability in fostering flexibility and adaptability across Baptcare to meet evolving demands.

Strong financial management, analytical, and reporting skills to bring a commercial approach to managing Residential Aged Care portfolios.

Proven commitment to ensuring a safe and healthy work environment for all staff.

Alignment and commitment to Baptcare’s Mission, Vision and Values

About You

You are passionate about continuing to grow your career in the Residential Operations space. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals. You are a true business partner that instils trust in your stakeholders by demonstrating integrity and accountability.

Working as part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.

**You will ideally bring the following**:
Current Registered Nurse Div 1 (APHRA) registration

Tertiary qualification in a health-related field

Current AHPRA Registration

Satisfactory National Crime Check, renewed every three (3) years

COVID-19 Vaccinations per Baptcare’s Vaccination Policy

Driver’s Licence and own reliable vehicle

Full and ongoing Right to Work in Australia

**How to Apply**:
Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get two COVID vaccinations.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.