Operations Manager Gippsland

Operations Manager
Full Time
Gippsland, VIC
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The Operations Manager for Gippsland is responsible for providing operational leadership for Baptcare's Gippsland Residential Aged Care portfolio (Abbey Gardens, Amberlea, Heritage Manor, and St Hilary’s). The role’s overarching objective is to maintain and enhance service excellence in perfect alignment with Baptcare's mission and strategic plan. This entails fostering a culture of service excellence, where every team member is unwaveringly committed to delivering the highest standard of person-centred care. The Operations Manager will empower and motivate the staff to consistently exceed the expectations of our residents.
Moreover, the role involves pioneering innovative business solutions aimed at expanding revenue within the service and operations division. The Operations Manager will lead the way in identifying growth opportunities, implementing new strategies, and continually improving Baptcare’s service offerings. Simultaneously, the role will ensure that cost leadership becomes a cornerstone commercial capability within the service and operations business teams, ensuring efficient management of operational costs while upholding the quality of care and services provided.
**Key Responsibility**:
Ensure the delivery of exceptional, person-centred, and cost-effective care services that meet consumer needs and regulatory requirements within Residential Aged Care.
Foster a workforce culture that promotes kind, empathetic, caring, welcoming, and respectful interactions with consumers while acknowledging their individual identities and cultural diversity.
Collaborate closely with clinical teams to maintain high standards of care, ensuring that individualised care plans are effectively executed.
Manage the assessment, monitoring, and evaluation of resident outcomes to drive continuous improvement.
Oversee the recruitment, training, assessment, and equipping of staff to meet consumer needs in alignment with the Aged Care Quality Standards.
Set the direction for consumer experience and service initiatives that embody Baptcare's mission and vision in daily operations.
Collaborate with the Business Innovation Manager to implement innovative RAC business process improvements to enhance financial performance and customer satisfaction.
Enhance resident and family satisfaction to meet or exceed benchmarks, ensuring exceptional person-centred care.
Complete effective operational and performance outcomes and support Residential Aged Care Homes to achieve financial and performance KPIs.
Successfully initiate and implement changes for process and behaviour improvement, promoting innovation.
Improve staff engagement, recruitment, and development, ensuring alignment with consumer needs and organisational goals.
Maintain strict compliance with industry laws, regulations, and external drivers of change.
Key Selection Criteria
**Proven experience across multiple sites**: Demonstrated experience in managing a number of facilities and expertise to handle diverse challenges and deliver exceptional results.
Proven leadership and people management skills to achieve operational objectives in accordance with strategic plans.
Ability to mobilise and engage others in system, process, and behavioural changes as part of organisation transformation efforts.
Proven ability to empathise and understand consumer and staff needs.
Effective collaboration with peers and stakeholders to drive business improvement, growth, and foster a culture of service excellence.
**Essential**:
Current Registered Nurse Div 1 (APHRA) registration
Tertiary qualification in a health-related field
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Work with a supportive and dynamic team.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Career and development opportunities.
Access to confidential counselling and support services.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable commu