Partnerships Reporting Analyst

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 79756- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0- Chance to showcase your reporting, stakeholder engagement and analytical skills
- Be part of a dynamic growth-oriented team that values your contribution
- Fixed term Full time opportunity (12 months), conveniently located role in Macquarie Park, close to public transport and flexibility offered**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**About us**

Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy.

**About IT at TfNSW**

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

**The opportunity**

We have an exciting 12-month, temporary full-time opportunity to work in a dynamic, forward thinking Partnerships team.

As a Partnerships Reporting Analyst, you will be responsible for understanding services delivered by the broader Information & Records Management team, to create a meaningful service catalogue and develop regular reporting which monitors delivery and provides insights into areas for improvements.

Reporting will also cover project initiatives which support the TfNSW cluster, keeping senior leaders informed of progress in project deliverables.

This role contributes and supports technology initiatives through research and presentation of technical solutions both within Information & Records Management and to all clients at all levels within TfNSW.

Key accountabilities:

- Develop and maintain a comprehensive service catalogue for Information Management across the cluster, with clear accountabilities, service levels, KPIs, escalations and reporting
- Provide detailed regular reporting of metrics against KPIs, highlighting areas of exceptional service, and where improvement can be made
- Analyse monthly reports to identify areas for improvement and propose changes to provide better client service
- Identify and develop technical solutions to both short term tactical and long-term strategic issues of system users.
- Work with stakeholders at all levels of the business to understand service delivery ‘pain points’ and drive continuous improvement of processes and technology
- Partner across Transport to ensure linkages to standard services and technologies for service delivery, to ensure a seamless approach for clients
- Develop targeted analysis of current service provisions and performance ensuring that suggestions for process improvement/service delivery are linked to both optimised scheduling, planning and staff engagement.
- Work as part of a team, mentoring other teams members and collaborating to share knowledge and learning
- Assist in the research, collation and coordination high-level reports and responses.

**About you**:
To be successful in the role, you will:

- Be highly motivated and able to deliver to deadlines
- Experience in creation of reports and presentations
- Client focused with strong communication and presentation skills
- Confident presenter to clients at all levels within Transport
- Advanced Microsoft365 knowledge, skills and experience working with Teams and SharePoint
- You can deliver under