Administration Support Officer Trainee

**Are you**
- Willing to be a key member of staff offering administrative support to both immediate and wider teams across the organisation?
- Adaptive and comfortable working within a highly sensitive environment?
- Someone who has a high attention to detail and confident communication skills?
- A person who enjoys teamwork and liaising with a diverse range of people?

**About the role**
- Undertake a range of administrative functions to support the operation of the work unit as required and, under general direction, participate in the development and implementation of new processes and systems.
- Perform computer-based tasks including preparing and sending standard written communications.
- Communicate and liaise effectively with managers, staff and community networks to assist in the professional operation of the area.
- Contribute as an effective branch member in a team environment and assist in the provision of quality, timely and effective customer service to managers and staff within the branch.
- Coordinating meetings and assist in preparing agendas and note-taking when required.
- Input data and information to the department’s databases and systems.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies.
- Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.

**About you**
- Experience with MS office programs such as Word, Excel and PowerPoint would be desirable.
- Knowledge and skills _
- Problem-solving: seeks information needed to solve work problems; identifies and proposes practical solutions to problems; implements and adjusts solutions when endorsed by manager.
- Influence and negotiation: outlines the ‘pros and cons’ of a particular approach to influence the decision making of others; uses direct, logical persuasion in a discussion or presentation by appealing to reason and by using concrete examples, facts and figures.
- Self-management: accepts responsibilities for own actions; focuses on the most important goals; has a realistic and balanced view of own strengths and weaknesses; recognises own feelings and personal prejudices and understands why they occur.
- Personal qualities_
- Drive and commitment: enthusiastic and committed; demonstrates capacity for sustained effort and hard work; sets high standards of performance for self and others; enjoys a vigorous and dynamic work environment.
- Flexibility: adaptable; open to new ideas; accepts changed priorities without undue discomfort; recognises the merits of different options and acts accordingly.
- Customer/client focus: listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients.
- Integrity: committed to the public interest; operates in a manner that is consistent with the organisations code of conduct; inspires trust by treating all individuals fairly.
- Teamwork: cooperates and works well with others in pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others feelings and ideas; accommodates and works well with the different working styles of others; encourages resolution of conflict within the group.

**What is a Business Traineeship?**
- Complete a Certificate III in Business through on-the-job training
- Be paid the national award rate
- One-on-one mentoring for the duration of your traineeship
- Excellent entry level roles with long term career prospects
- See further down the ad for a full rundown on the process

**About us**:
NextGen Jobs enables the careers of the future, today. We offer tailored, innovative apprenticeship and traineeship programs that are designed to rapidly build practical skills and future-proof organisations.

We source highly capable talent for organisations and we do this through our deeply established roots in community.

Through our specialised, industry-leading mentoring - we guide and develop individuals over the duration of their employment and training program. Our proven model supports workforce strategy, ensures higher retention and enables longer-term successful career outcomes.

NextGen Jobs values and recognises diversity in the workplace. We are an equal opportunity employer and actively support applicants from a diverse range of backgrounds to apply. We offer safe and inclusive working environments where you can learn, grow and achieve your career objectives.

**If you would like to know a little more about the role please contact Claire, our Engagement and Recruitment Consultant on 0499 972 69