Technical Specialist

2 days ago

Melbourne City Centre, Australia EML Full time

**Technical Specialist**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With over 4000 employees nationwide and ongoing growth plans, now is the time to join.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus superannuation

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne, **you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Claims Services, this exciting role requires a motivated self-starter to provide technical support and advice to our Case Managers based in our Maximising Capacity and RTW team.

You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This is a** full time, permanent **role, based in our **Melbourne CBD** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assisting the claims teams in their achievement of performance measures
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
- Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

**ABOUT YOU**
- Strong technical experience within the Victorian workers compensation scheme
- Previous experience as a technical specialist or similar role in workers compensation claims is preferred
- Experience in managing relationships and competing stakeholder priorities
- Superior time management and negotiating skills
- Exceptional problem solving and strategic thinking skills
- Experience in coaching and supporting others
- Health insurance

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