Retail Supervisor: Marais Men

2 weeks ago

Melbourne, Australia Marais Enterprises Pty Ltd Full time

About MARAIS Group

Founded in 2004, MARAIS Group inspires global fashion connoisseurs with enigmatic and enchanting boutiques of luxury designer wear. With 3 stores across Australia, including MARAIS multi-brand boutiques, housing many names including Loewe, Rick Owens, Maison Margiela, Jacquemus and Alexander McQueen. Each of the boutiques invites you to an innovative and immersive experience that will awaken your creative expression.

About the Role:
Ensure efficient daily operations by leading the team and monitoring staff performance, managing the day-to-day operations to meet sales targets, and providing staff supervision for **Marais Men QV Boutique**.

**Position Descriptions**:
**Administrative Tasks**
- Assist in providing store, employees (KPI) and product performance reports
- Assist Store Manager to ensure accuracy of the stock level and count, transfers and reporting any discrepancy immediately
- Provide proposals to Store Manager with operation improvements
- Cash handling
- Enforce all security systems protocol to secure merchandise

**Store Management**
- Oversee daily operations - opening, closing and store maintenance
- Daily briefing and de-briefing of sales targets
- Assist Store Manager to enforce store operation policies
- Assist floor staff allocation in accordance to operational requirements
- Ensure a safe working environment in accordance to OH&S

**Sales & Client Relationship Management**
- Perform and contribute to effective sales results
- Clientele building and drive CRM retention rate across all Marais channels
- Assist with customer requests in a timely manner
- Assist with promotional events as directed
- Respond to all client enquiries
- Experience in conflict resolution with clients in a professional manner

**Staff Management**
- Assist with organisation of roster according to operational requirements
- Enforce company policies and regulations
- Orientating and coaching new staff members
- On spot training to develop staff knowledge and skills
- Enforce corrective actions to improve employee performance
- Enforce corrective actions to maintain employee conduct

**Key Requirements**
- Minimum of 2 years experience in a similar role
- English language proficiency - written and spoken
- Commercial awareness of latest luxury fashion trend
- Strong organisational skills
- Strong knowledge of Microsoft Office Word Doc, Excel, Powerpoint and any updated forms
- Strong knowledge in management
- Strong communication skills
- Strong attention to details
- Strong knowledge in commercial trading legislation
- Ability to work with deadlines
- Ability to work independently as well as a team
- Extensive experience in coaching skills
- Extensive experience in conflict resolution
- Extensive experience in sales and clientele building

Pay: From $60,000.00 per year

Schedule:

- Rotating roster

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Customer relationship management: 2 years (required)
- staffing and rostering: 1 year (required)
- Budgeting: 1 year (required)
- KPI and Sales Target: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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