Guest Services Agent

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Great opportunity to work at the UNESCO World Heritage Site, in Sydney Harbour

**Your new company**
This renowned company is responsible for multiple historical sites that were for many years hidden away from public view are now open for all, containing an extraordinary mix of historic buildings, magnificent harbour views, pristine natural landscapes and defence heritage. These public space and parklands now offer major events, exhibitions, venue hire, accommodation, tours and business tenancy.

**Your new role**
As the Guest Services Officer is responsible for welcoming accommodation, camping and event patrons to Cockatoo Island on arrival and to process check ins and departures. You will also provide excellence in customer service, providing advice, information, and hospitality services throughout their stay.

As some highlights of what your role includes:

- Meet and greet paying accommodation guests and event patrons to Cockatoo Island and complete financial, guest and reservations processes in accordance with the company's manual.
- Assist the Manager with the smooth running of the camping facilities and accommodation and the daily hiring out and maintenance of accommodation, camping and hire equipment.
- Liaise with the cleaning and accommodation attendants to ensure all accommodation and event facilities are cleaned prior to guests' arrival.

As some highlights of what your role includes:

- Meet and greet paying accommodation guests and event patrons to Cockatoo Island and complete financial, guest and reservations processes in accordance with the company's manual.
- Assist the Manager with the smooth running of the camping facilities and accommodation and the daily hiring out and maintenance of accommodation, camping and hire equipment.
- Liaise with the cleaning and accommodation attendants to ensure all accommodation and event facilities are cleaned prior to guests' arrival.

As some highlights of what your role includes:

- Meet and greet paying accommodation guests and event patrons to Cockatoo Island and complete financial, guest and reservations processes in accordance with the company's manual.
- Assist the Manager with the smooth running of the camping facilities and accommodation and the daily hiring out and maintenance of accommodation, camping and hire equipment.
- Liaise with the cleaning and accommodation attendants to ensure all accommodation and event facilities are cleaned prior to guests' arrival.

**What you'll need to succeed**
In order to succeed in this role, you will need to be a highly polished and professional individual with previous experience working with booking management systems. You will need excellent communication and organisational skills, and will possess the ability to work independently and proactively.

**What you'll get in return**
- Flexible Shifts (Part-time / Full-time)
- $37p/h (Weekdays)
- $40-42p/h (Weekends)

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2715824

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