Guest Service Agent

3 weeks ago

Sydney, New South Wales, Australia Pro-invest Careers Full time

About Us:

Pro-invest Group is a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for passionate individuals to join our dynamic team.

Hotel Overview:

Hotel Indigo is a storytelling brand, capturing the true spirit of the neighborhoods it belongs to. Our hotels inspire guests to make discoveries and form meaningful connections with diverse people, places, and cultures. Our service pillars include celebrating individuality, discovering our neighborhoods, and fostering neighborhood connections through local discovery.

Position Overview:

We are looking for a dedicated and enthusiastic Guest Service Agent to join our team at Hotel Indigo. As a Guest Service Agent, you will play a key role in delivering an exceptional guest experience, ensuring that all guests receive outstanding service in line with our core values. We want someone who is passionate, energetic, and committed to going the extra mile for our guests.

Key Responsibilities:

  • Provide an exceptional first impression by welcoming guests and checking them in efficiently.
  • Deliver prompt, courteous, and professional service, ensuring guest satisfaction.
  • Process payments, handle cash transactions, and maintain confidentiality of guest information.
  • Upsell services such as late checkout, room upgrades, and minibar items.
  • Maintain a positive and energetic attitude, ensuring guests feel valued and cared for.
  • Keep up-to-date on local events, dining options, and attractions to share recommendations with guests.
  • Collaborate with colleagues and various departments to ensure a smooth guest experience.
  • Adhere to all company policies, including health, safety, and environmental practices.
  • Attend regular training and development sessions to continuously improve your skills.

Skills & Experience:

  • Previous experience in a customer service or hotel role is preferred.
  • Strong communication and organizational skills.
  • Ability to multitask and stay calm under pressure.
  • Knowledge of Opera or other hotel management software is a plus.
  • A passion for delivering superior customer service and attention to detail.
  • Positive, enthusiastic, and team-oriented approach.
  • Must meet the appropriate legal requirements to work in Australia.

Why Join Us?

At Pro-invest Group, we offer a collaborative and inclusive work environment where you can thrive and grow. As a Guest Service Agent at Hotel Indigo, you will have the opportunity to make a significant impact on our guest's experience and help shape the neighborhood story we share with them.

If you are ready to deliver exceptional guest experiences and become a part of the Hotel Indigo family, apply now

How to Apply:

Please submit your resume and cover letter detailing your experience and why you would be a great fit for our team.

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