Guest Service Agent

4 weeks ago

Sydney, New South Wales, Australia Crystalbrook Collection Full time

Crystalbrook Albion is a stunning 32-room boutique luxury hotel located on Albion St, Surry Hills, close to the Central train line and light rail stations. Our team is small, friendly, and supportive.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have an opportunity for a Guest Service Agent at Crystalbrook Albion in Surry Hills.

Bring your positivity and seize the opportunity to be a Guest Service Agent in vibrant Surry Hills. We are looking for a forward-thinking, people-oriented individual to elevate our guests' experience.

Responsibilities:

We are seeking a casual Guest Service Agent. Candidates with previous guest service experience (hotel experience is a plus), a passion for interacting with people, and an empathetic ability to anticipate guest needs are encouraged to apply.

Your skills will include:

  • Proficient computer skills (Opera experience is a plus)
  • Strong attention to detail
  • Familiarity with Sydney and the surrounding region
  • Availability to work across a 7-day roster, including evenings and nights
  • A motivation to provide exceptional guest experiences
  • A 'can-do' attitude towards your duties

Why Join Us:

Work alongside exceptional people in a supportive, collaborative, and agile environment. We offer industry-leading benefits, including:

  • 50% F&B discount across all Crystalbrook restaurants and bars
  • $99 room rates and a generous friends and family discount
  • Enhanced parental leave and lifestyle benefits
  • A commitment to sustainability and a green future
  • Access to internal mobility programs and reward schemes
  • Online training with tailored career development pathways
  • A culture of diversity, inclusion, and collaboration
  • Opportunities for career growth in a dynamic environment
  • Regular recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you require adjustments during the recruitment process, please let us know so we can support you.

As part of our recruitment process, we may request eligibility documents, police checks, and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants, and bars. In seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. We have exciting plans for new hotels in Adelaide and Canberra in 2026 and aim for further expansion both domestically and internationally.

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