Operations and Service Manager

10 hours ago

Perth, Australia Retail Prodigy Group Full time

Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_

Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of **Operations and Service Manager** for our **Samsung **store in **Carousel, WA.**

**Who Are We?**
- Retail Prodigy Group_ are the master retail franchise partner for _NIKE_ Stores across Australia and New Zealand _and the Retail Operations _Partner for Samsung Stores across Australia. With an extensive portfolio of Retail stores across, we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.

**The Role**:
Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the _Ultimate Customer Experience._ You will exhibit and align yourself with RPG’s values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the RPG community.

**Responsibilities include**:

- Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
- Operational compliance within back of house
- Inventory management and data accuracy
- Responsible for supporting customer escalations
- Provide technical support and training for new and existing processes, products or service
- Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement

**To be successful in this role you will have**:

- Experience within a Service, Stock Management or Operations role
- Unrelenting commitment and team alignment in delivering the _Ultimate Customer Experience_
- Experience in _Winning the Day_; through meeting and exceeding Sales and KPI goals
- CARE for our customers, care for your team and care for the business
- The motivation to COACH and inspire your team mates to reach their personal best
- ENERGY and a positive attitude that brings out the best in you and all those around you
- ACCOUNTABILITY for all aspects of the store to ensure operational excellence
- The courage to INNOVATE
- A passion for Samsung and bringing your best

**What’s in it for you?**

You will be a part of a winning team with a supportive, friendly and fun culture, exciting career opportunities and receive excellent employee benefits Your benefits will include:

- Winning takes hard work, commitment and solid game plan - we recognise your achievements through our competitive Monthly Bonus Program
- Up to 30% discount across RPG Brands for you and your family
- A paid day off to celebrate YOU on your special day - Happy Birthday from us
- Ongoing Coaching & development to support growth within your career
- Access to RPG’s THRIVE Program - our all-inclusive holistic wellbeing and mental health support services.
- Do you know the next RPG Prodigy? We will pay a bonus to YOU to for referring TOP Talent to RPG

For more opportunities within our Samsung stores visit:

- We are an accessible workplace._

  • Operations Manager

    2 weeks ago

    Perth, Western Australia TP and Co. Full time $90,000 - $120,000 per year

    About UsWe're an established and respected event hire company with a strong reputation across Western Australia for reliability and service. Our team delivers everything from weddings and private functions to corporate activations and large-scale events, with a fleet of trucks, marquees, and event infrastructure. We're entering an exciting growth and...

  • Duty Operations Manager

    4 days ago

    Perth, Western Australia WA Country Health Service Full time $120,000 - $180,000 per year

    This is a Recruitment Pool for Permanent or Fixed Term appointments at various hours with the possibility of extension(s) and/or permanency.Position Profile:As theDuty Operations Manageryou will be the most senior decision maker on duty after hours, responsible for ensuring 24/7 operational leadership across WA Country Health Service. The key...

  • Operations Manager

    7 days ago

    Perth, Western Australia East Metropolitan Health Service Full time $120,000 - $180,000 per year

    This is a permanent full-time appointment at 76 hours per fortnight.EMHS is committed to ensuring that our services are delivered by people who are representative of the diverse communities we assist.We wholly embrace diversity and inclusion and encourage people to work with us from all ages, races, genders, religions, sexual orientations, family...

  • Service Technician

    1 week ago

    Perth, Western Australia Hays | Manufacturing & Operations Full time $60,000 - $90,000 per year

    I am seeking a Field Service Technician based around Perth, paying up to $90'000 + van, mobile and laptop Your new company My client is family-owned, with around 70 years of experience and is looking for a Field Service Technician for growth. Your new role As a field Service Technician, your duties will include but not limited to: * Breakdown...

  • Operations Manager

    5 hours ago

    Perth, Western Australia GURU BROTHERS FOOD AND WINE MERCHANT PTY LTD Full time $90,000 - $120,000 per year

    Operations Manager - Meat & Seafood Specialist – SupermarketsFull Time and Permanent Role. Available to start immediately.Guru Brothers PTY LTD is looking for a skilled Meat and Seafood Specialist to strengthen our supermarket operations across WA metro and regional locations.Key Duties:Develop department layouts, product ranging, and promotions to drive...

  • Technology Service Operations Manager

    1 week ago

    Perth, Australia WesTrac Full time

    **Posted Date**:16 Oct 2025 **Location**:Perth Precinct, WA, AU - Reporting to the General Manager Business Development and FlexiParts, the Technology Operations Manager is accountable for managing the safety, efficiency, quality of service, and performance of service operations allocated to the Technology group and Technology support contracts. The role...

  • Manager - Service Operations Wa

    1 week ago

    Perth, Australia STEVE PITMAN CONSULTING Full time

    **_Achieve Business-Unit objectives delivering Scheduled Maintenance Services and Breakdown Rectification Operations in accordance with defined Service Agreements._** **MANAGER - SERVICE OPERATIONS WA** **Operations Profit Centre and Team Management Responsibility** **Autonomous Role within an International Iconic Group** **Salary Package Circa $220k -...

  • Incident Response Service Officer

    2 days ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary Provide site attendance at incidents on a first response basis and make an initial assessment as to appropriate and prudent incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation, in liaison with any emergency services that may...

  • Technology Service Operations Manager

    7 days ago

    Perth, Western Australia WesTrac Cat Full time $120,000 - $180,000 per year

    Location: Perth Precinct, WA, AUReporting to the General Manager Business Development and FlexiParts, the Technology Operations Manager is accountable for managing the safety, efficiency, quality of service, and performance of service operations allocated to the Technology group and Technology support contracts. The role oversees a team of 5 direct reports...

  • Technology Service Operations Manager

    7 days ago

    Perth, Western Australia WesTrac Full time $120,000 - $180,000 per year

    Posted Date: 16 Oct 2025Location:Perth Precinct, WA, AUReporting to the General Manager Business Development and FlexiParts, the Technology Operations Manager is accountable for managing the safety, efficiency, quality of service, and performance of service operations allocated to the Technology group and Technology support contracts. The role oversees a...