Tech Bar Lead

Tech Bar Lead - Onsite support

**Date**:24 Feb 2025

**Location**:Adelaide, SA, AU, 5000

**Company**:Ventia
- Join one of the largest essential service providers in Australia and New Zealand. Stable ASX listed organisation with room for career development.
- This is a permanent full-time position based at our North Plympton office, with a requirement to be onsite 5 days a week to directly support staff.
- Inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
- Employee benefits such as salary packaging, novated leases and access to a variety of staff discounts including gym memberships retail and much more.

**About the Role**:
Reporting to our General Manager - Digital Workplace, our EUC & Digital Workplace Lead (Tech Bar Lead) will be the face of Digital Services at our sites.
- This position is primarily based at our North Plympton office, with occasional travel to other local sites as needed.

**Role Responsibilities**:

- Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
- Deliver endpoint management enhancements and ensure CIS hardening of endpoint devices.
- Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing. Escalate to partners and manage resolution of AV incidents.
- Continuously drive service improvement for EUC & Digital Workplace.
- Assist in asset management of hardware, ensuring adequate stock controls are in place.
- Deliver onboarding and offboarding processes. Improving employee engagement and ensuring compliance for security and DLP.

**Key Experiences & Skill**:

- Knowledge and experience in understanding End User Compute (EUC) solutions maintain high Standards, enhance Security & Risk posture.
- Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
- Ability to establish effective working relationships with a variety of people at different levels both internally and externally.
- Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
- Customer focused mindset and an excellent written and verbal communicator.
- Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.
- Current Drivers licence required for occasional travel to other local site locations.

**About Ventia**:
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**:
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

**How to Apply**:
If you are looking to expand your career with a business that rewards and values its employees, please
Position Reference Number**:161800