Practice Manager

2 days ago

Toowoomba, Australia Intrinsic Health Full time

Bridge To Health is an established holistic Physiotherapy and Allied Health clinic on Margaret Street, in the heart of Toowoomba.

Bridge To Health has recently joined the Intrinsic Health group and is on the search for a Practice Manager to join a passionate and positive workplace, and tie in with the wider business.

In your role, you will have great people skills to look after our clients and enjoy being part of our wider team dedicated to supporting regional and remote areas across Queensland.

Uniquely to this role, your creativity, experience, and expertise will be requested alongside our other Operations Managers in the Intrinsic Health business, predominantly in the Community and Aged Care space, to promote and grow the service to Toowoomba and the Darling Downs region.

You will report directly to the Directors - a Physiotherapist and an Occupational Therapist, and be responsible for a small team of part-time and casual front desk team, as well as general Darling Downs operations.

As an example of the variety, this could see you working out of the office at our Margaret Street clinic supporting the team onsite with office management and reception, then liaising with a mobile Occupational Therapist assisting a Veteran with a new ramp in Millmerran.

There is also the opportunity for Business Development responsibilities and more - all depending on your expertise and preferences, this being a key value of the organisation to recruit and retain the best people.

Consistent with this, hybrid or part-time WFH will be considered as the business is tech-friendly given its reach to rural and remote regions.

**Key Responsibilities**
- Maintain a top notch customer service standard
- Support and manage your front desk team including overseeing general reception duties, rostering, training and team development.
- Diary optimisation and management
- Oversee all intake and admin related to the customer experience
- Oversight of inventory management of all consumables, stock, office supplies and equipment
- Effective complaints handling and customer service improvements
- Streamlining and feedback of processes and procedures to ensure the smooth and efficient running of the clinic
- Managing day to day communications with the admin team to ensure optimal customer service
- Supporting and working with experienced allied health professionals
- Reporting to and liaising with the Directors to ensure continuous quality improvement

***

**Essential Skills**
Friendly, energetic, and positive can-do attitude

Well presented with articulate communication skills

Initiative, organisation, and time-management

**Desirable Skills**
Previous experience in office management or administration

Looking for your next challenge in managing a practice and supporting a wider team

Proficient with technology

**What we offer**:

- A rewarding and supported role in an established and progressive health group that continues to grow organically based on our strong focus on team development and great customer service.
- Personal development program in communication, leadership and individual learning requirements.
- A great local team who love achieving the best for themselves and their patients.
- A supportive management team that starts at the top, with many current employees having followed the Directors from other businesses.
- Attractive remuneration and benefits.
- Flexibility and understanding of life commitments.

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